LB
Lorenzo B
1 reviews | Active since Dec 2025
06 May 2026, 14:05
Poor Service and Unresolved Refund Since 25 April 2026
I've been trying to get a refund from [webafrica] since 25 April 2026 and the experience has been frustrating from start to finish. Every single day I'm told the matter has been "escalated," yet nothing gets resolved and there's no clear update or timeline. When I do manage to speak to a consultant, the interaction is often rude and abrupt. There's no accountability, no follow-through, and zero respect for a paying customer's time. Iexpect basic professionalism and for escalated issues to actually be addressed, not ignored. At this point I have little confidence in their customer service or support process.
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Replies (2)
Webafrica's replyOfficial
06 May 2026, 14:40***
HI Lorenzo.
HI Lorenzo.
We understand how frustrating and disappointing this experience has been, especially after following up since 25 April without receiving clear updates or a resolution. Being told that something is escalated without meaningful progress, along with the interactions you’ve described, is not the level of service we aim to provide, and we take this feedback seriously.
We have reached out directly to our Finance team, who handle all refund requests and post-termination billing matters, to review your account in full. This includes verifying the refund status, understanding what may have caused the delay, and ensuring there is clear accountability for the next steps.
Our priority now is to bring clarity and resolution. The team will be in touch with you directly to provide a proper update, confirm the status of your refund, and outline the exact timeline and next steps so you are not left without answers.
We truly appreciate your patience up to this point, and we are focused on turning this experience around by ensuring you receive the professionalism, communication, and follow-through you expect.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 14:40
Official
***
HI Lorenzo.
HI Lorenzo.
We understand how frustrating and disappointing this experience has been, especially after following up since 25 April without receiving clear updates or a resolution. Being told that something is escalated without meaningful progress, along with the interactions you’ve described, is not the level of service we aim to provide, and we take this feedback seriously.
We have reached out directly to our Finance team, who handle all refund requests and post-termination billing matters, to review your account in full. This includes verifying the refund status, understanding what may have caused the delay, and ensuring there is clear accountability for the next steps.
Our priority now is to bring clarity and resolution. The team will be in touch with you directly to provide a proper update, confirm the status of your refund, and outline the exact timeline and next steps so you are not left without answers.
We truly appreciate your patience up to this point, and we are focused on turning this experience around by ensuring you receive the professionalism, communication, and follow-through you expect.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
LB
Lorenzo B's updateReviewer Update
06 May 2026, 15:06This reply means absolutely nothing , the fact that I had to post a negative review about the ******* service I received. For Webafrica only to reply, is unprofessional. After being reassured by the consultant that she has lodged the refund reques with my bankin details included... etc and being told by a different consultant every day that they cant see the payment and they are not suren if its for this year or last year.. i will not recommend webafrica at all!
LB
Lorenzo B's update06 May 2026, 15:06
Reviewer Update
This reply means absolutely nothing , the fact that I had to post a negative review about the ******* service I received. For Webafrica only to reply, is unprofessional. After being reassured by the consultant that she has lodged the refund reques with my bankin details included... etc and being told by a different consultant every day that they cant see the payment and they are not suren if its for this year or last year.. i will not recommend webafrica at all!