Poor service and they just don't care.

<p> I'd like to use my last mail/complaint that I sent to them yesterday and this is only 1 of my failed attempts to get support. I've also tried opening a ticket, phoning twice but no-one picks up, 3 emails and guess what? No reply. No support. Please read the following mail which explains the whole story: </p> <p>"</p> <p>Hi</p> <p>Can anyone please give me an email address or phone number or something where I can get an answer from someone?. As you can see I opened a ticket 2 days ago, then when I did not get a response, I sent a mail complaining. I also tried to phone twice with no joy and the "call back" option at the call centre is also useless. No-one phoned me back.</p> <p>Eventually and luckily I managed to get through to a call centre agent who assisted me in getting Elricht to correspond with me in regards with payment. So payment is sorted out now, but in my ticket and mail I asked another question: WHY IS MY UNCAPPED ACCOUNT SUSPENDED?</p> <p>What is happening? I googled "webafrica not responding to tickets and mails" or "webafrica no support" and thousands of results came up. When you go to Hallopeter and mybroadband.co.za, many people are complaining about the same thing. It's all over the web and it ranges from 2009 until now. The webafrica representative came up with all kinds of excuses over the years and said in 2012 that there's high call volumes and they are recruiting staff. So what's the problem now? Surely webafrica can afford call centre agents? I mean your accounts department are on the ball when it comes to sending invoices, taking money and SUSPENDING accounts immediately when you accidentally missed a payment. Maybe they must take some staff from the accounts department and shift them to support?</p> <p>What are customers supposed to do or to who must we talk to when we have queries? I tried to get Tim Wyatt's email address but failed. I'd really appreciate it if someone can forward this mail to him. Someone needs to tell him that webafrica is losing customers daily due to poor support. There's many ISP's in the country now and if you do not look after you're customers in these difficult times, things will go downhill for you. Go google how many people are complaining about webafrica support and the majority has left webafrica. I'm also starting to look around, but would rather let you sort out you're support system so that I can stay with you, because I like webafrica (Except for the support).</p> <p>Sorry if I come across hostile, but It makes me sad that my ISP that I've been with for 4 years are doing this. It's also not right to suspend my uncapped account and claim payment and now that i've paid at a Standard bank branch, uploaded my proof of payment on your website, my account is still capped. I used my 20gb capped account but look at all the top-ups I had to buy because I use a lot of cap streaming camera footage of my business at home.</p> <p>Please sort this out and at least reply."</p> <p> </p> <p>That was the mail I sent yesterday morning and guess what? No reply. It's so funny that when I logged onto HalloPeter now, I saw adverti*****ts of webafrica all over the place. I thought to myself: How can you advertise you're business on a place where you have so many negative reviews and a rating of 3/10.</p> <p> </p> <p>Then i'd also like some help from anyone that can give me an email adress of a senior manager, CEO or owner so that I can contact them. I'd really appreciate it.</p> <p> </p> <p>Regards</p> <p> </p> <p>Kaptein</p> <p> </p> <p> </p> <p> </p>