YN
Yogan N
1 reviews | Active since Oct 2018
31 Dec 2021, 13:24
Poor service and still without connection 3 days later
A tree branch has fallen and broken my outside fiber cable, I’ve reported this 3 days ago with my ISP Webafrica, response I received was that the provider Openserve would come through within 24-48 hours to repair the line, to date nobody has called or shared any hint of when the cable will be repaired. Ridiculous service even after daily follow ups, went the extra mile to share images of the issue it seems as a customer I don’t exist. Really horrible service especially when the Openserve office is only 3 km away from my home. Webafrica seem to make no effort to follow up with Openserve to solve the issue.
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Yogan N's updateReviewer Update
03 Jan 2022, 11:07Now 6 days later and no response after daily contact with Webafrica, their not does not work at all. This is the worst customer experience I’ve ever had. Time to move to a new ISP who actually provide a service. This after being a Webafrica client for more than 5 years!
YN
Yogan N's update03 Jan 2022, 11:07
Reviewer Update
Now 6 days later and no response after daily contact with Webafrica, their not does not work at all. This is the worst customer experience I’ve ever had. Time to move to a new ISP who actually provide a service. This after being a Webafrica client for more than 5 years!