Poor Service and Response

I app**** to Webafrica on the 9 July 2020 for installation of the R399 fibre package. Webafrica had promised to intall after 7 working days. However to date nothing has happened. I then requested to cancel on the second week and move to MWEB who has been quick in response and service. MWEB cannot move forward and install the fibre because webafrica has not released the line or cancelled or even attended to the query. I have a child who needs internet for his schooling and i am now frustrated at the poor responses and service. Webafrica keeps you on hold for long periods of time. I have tried using the whatsapp service and finally got a ticket number but still has not yet been attended to. i have emailed webafrica and still no luck. I have used the user portal online and still no response.