Poor service and not contactable

I have experiencing internet downtime with Webafrica every second day. The frustration is that you can only contact them via watsapp line but even on that line the bot takes time to connect with an agent, even when you have been connected with the agents they take long to respond to you. First I think that it's poor strategy to have one way to contact them, this shows that they care less about their clients. There is also no way of raising complaints. The other day whatsapp was down which meant they could be contacted. You pay your monthly premium but not getting the required service.