Poor service and inept personnel

My torture continues. After being without connectivity for 3 days, the technician repaired the fibre connection. However, the box fell off the wall (not connected properly) and I am without connectivity again. After reporting the fault, I am advised that they need to investigate the fault for up to 48 hours. The fault is obvious, I need a technician to repair the fibre connection. Check this message after reporting the fault 24 hours ago: *Sisanda*: Please note that fault investigations are done as fast as possible to get the issue resolved, but this process might take up to 48 hours depending on the cause or severity of the issue at hand. Our faults management team will monitor and update you on any updates necessary. If you are still experiencing the same issue within three days, please let us know so that we can escalate the query.