Poor service and inefficient communication on Whatsapp

During all of my interactions with WebAfrica, the Whatsapp agents took about 10 minutes to respond to a message and then 'transfered' me "to an agent' after which I received no response.

I also initially had problems when I moved into the flat and the service just had to be reactivated, however, WebAfrica sent a new router, which I declined to accept, and charged me for the installation fees.

It is also very frustrating that Whatsapp is the only way to communicate with WebAfrica and then they ignore messages. It is impossible to cancel the service.