Poor service and incorrect billing yet again!!!!

To whom it may concern:

 Signed up with Web Africa on 24 Jan 2024 and made payment of R300 for installation or joining fees or whatever it is called on 31 Jan 2024, with the specific instruction that I should be active from 1 March 2024.  On 6 Feb 2024, the necessary installations etc. was all completed and we were connected.  On 12 Feb received WhatsApp saying service suspended, did not bother me as I was still with my old service provider.  On 23 Feb, I initiated a WhatsApp and was sent a link to make payment to reactivate service.  Payment was made, I have share POP  On 1 March 2024, web Africa debit successful runs of my account.  I then reversed the payment later in the month of March.  We are now on 3rd April and debit order has still not gone off as it should and if is not successful I will be incur bank charges and an additional R50 late payment fee from web Africa.  When I log onto the portal I am advise that am amount of R1208 will be debited off my account ?  When I enquire on WhatsApp line, where I have been chatting to Mduduzi D since 10:00 am and he cannot assist me or give me clarity….just pay R1208 is the solution.  When asked why he cant answer!!!  Then ask for the contact number to physically speak to someone and there are only 2 options!!!! 1 to go to sales and 2 to send you back to the WhatsApp line that cant help!!!!  An extremely arrogant sales person answers and when I ask for his name he puts the phone down on me!!!!  My question still remains, why am I expected to pay R1208, I have paid R440 for the month of March as I my contract is from 1 March, I should now pay R549 as per my contract for April not R1208.  Can I get an urgent resolution here.  A debit of R1208 will not be successfully and then I will be disconnected.