Poor Service and Incorrect billing

Like the other reviewers, I am very frustrated. I was going to cancel my account with Webafrica in November but decided to stay on the basis that they would match a package from Afrihost. Now I noticed that they billed my a higher amount than agreed. WHY CAN THEY NOT GET IT RIGHT? I understand challenges with COVID - but other companies are able to answer phones and client requests timeously. WEBAFRICA is a disappointment.