POOR SERVICE AND FALSE ADVERTISING

POOR POOR POOR SERVICE AND SERVICE DELIVERY. SIGNED THE SERVICE AGREEMENT ON THE 30TH OF JUNE 2021 WAS TOLD WE WOULD BE LIVE WITHIN 14 DAYS, WE ONLY WENT LIVE ON THE 27TH OF AUGUST 2021 AFTER NO COMMUNICATION NOR FEEDBACK. IT WAS ADVERTISED 25MP UP AND 25MP DOWN AT R499.00 P/M FOR 12 MONTHS, MY ACCOUNT HAS BEEN DEBITED R699.00 AND WHEN I QUERY IT I GET TOLD THIS HAS EXPIRED? WHAT KIND OF SERVICE IS THIS? FALSE ADVERTISING VERY DISSAPOINTED.