Poor service

I've been having problems with them for weeks now i made payment with them they cancelled my fibre line with out informing me and after i made payment am still waiting to be connected. I they claimed my line was back on it was still off i had request for Dail A Nerd to come have a look at my router then after my router had a problem i had to get a replacement am still waiting up until today for my router to arrive. Poor poor service i have been getting from @Webafrica