Poor Service

Please don't get this service, I would really appeal to you to avoid getting yourself frustrated. The bill processes is shock, you cannot choose a debt date and the website is so inaccurate an out of date. beside the fact that its a nightmare to get hold of them telephonically, ( You will literally hold for over an hour. ), the alternative WhatsApp chanel/chat service consultant don't know what they are doing. they take there time to reply, they all give different process information to there clients. I chatted to 5 different consultants and all of them could not assist me accordingly simple straight forward answer. I only needed my line activated. The balance on the website should Zero but the line was suspended. I just wanted to make payment and get the line active. I have done this in the past with a consultant ( Junaid ) and it took him less the 15 min to activate my line and process a payment, this was the only consultant had a good experience with. I was lucky enough to get hold of him twice on the WhatsApp Chanel in the past. Both interactions were great, my queries were easily and efficiently resolved. But Over this weekend I'm left traumatized with the service I received.. The first consultant ( Thandazani ) contradicted herself a few time during o conversation. Truly Sad experience!!!! The second consultant ( Nomnikelo ) I gave us banking details for us to do an EFT payment, not informing me that they will still debt my account later that evening and still the line did not get activated. regardless of the EFT and debit order that went off. The 3rd consultant ( Katleho ), told me it would take 24 hours for the line to be activated even though we made payment. I ask him what the purpose of the turn around time as Junaid did not make me wait to activate the line, he simply never rep****. The 4th one Gregory did not even reply to my first message. The nail in the Coffin was Zolani, this guy was doing so well and then just went south, I simply requested for a manger to call me regarding my refund. The sarcastic response I got was horrific, "Even if I were to request management to contact you, he or she will not be able to do anything. Our Finance department operates Monday to Friday". this just escalated from there. No manger has called me today still. I will be cancelling my line. Pathetic service.