ZM
Zamokwakhe M
1 reviews | Active since Jul 2019
15 May 2026, 19:29
Poor service
not having a great experience with Webafrica but I believe they can do better, I've been having a query with my billing, where I was billed before I could use their service and have been attended by different people with different resolutions but not fixing the problem I have and have written to their customer care with no response.
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Webafrica's replyOfficial
18 May 2026, 08:56Hi Zamokwakhe,
We understand how frustrating it is when a billing issue drags on, especially when you were charged before being able to fully use the service and have since received different responses without a clear resolution. This kind of ongoing uncer*****y understandably needs to be brought to a proper close as soon as possible.
We’ve requested our Finance Team to review your account in detail and to reach out to you directly to address the billing concerns and clarify the charges app****. They’ve been asked to prioritise this so you receive clear feedback and the matter can be resolved without further back‑and‑forth.
If there’s anything you need further assistance with, please feel free to send us a direct message on Hello Peter with any additional context, and we’ll gladly continue assisting.
Warm regards,
Webafrica CrewProvide your feedback on BizChat
We understand how frustrating it is when a billing issue drags on, especially when you were charged before being able to fully use the service and have since received different responses without a clear resolution. This kind of ongoing uncer*****y understandably needs to be brought to a proper close as soon as possible.
We’ve requested our Finance Team to review your account in detail and to reach out to you directly to address the billing concerns and clarify the charges app****. They’ve been asked to prioritise this so you receive clear feedback and the matter can be resolved without further back‑and‑forth.
If there’s anything you need further assistance with, please feel free to send us a direct message on Hello Peter with any additional context, and we’ll gladly continue assisting.
Warm regards,
Webafrica CrewProvide your feedback on BizChat
Webafrica's reply18 May 2026, 08:56
Official
Hi Zamokwakhe,
We understand how frustrating it is when a billing issue drags on, especially when you were charged before being able to fully use the service and have since received different responses without a clear resolution. This kind of ongoing uncer*****y understandably needs to be brought to a proper close as soon as possible.
We’ve requested our Finance Team to review your account in detail and to reach out to you directly to address the billing concerns and clarify the charges app****. They’ve been asked to prioritise this so you receive clear feedback and the matter can be resolved without further back‑and‑forth.
If there’s anything you need further assistance with, please feel free to send us a direct message on Hello Peter with any additional context, and we’ll gladly continue assisting.
Warm regards,
Webafrica CrewProvide your feedback on BizChat
We understand how frustrating it is when a billing issue drags on, especially when you were charged before being able to fully use the service and have since received different responses without a clear resolution. This kind of ongoing uncer*****y understandably needs to be brought to a proper close as soon as possible.
We’ve requested our Finance Team to review your account in detail and to reach out to you directly to address the billing concerns and clarify the charges app****. They’ve been asked to prioritise this so you receive clear feedback and the matter can be resolved without further back‑and‑forth.
If there’s anything you need further assistance with, please feel free to send us a direct message on Hello Peter with any additional context, and we’ll gladly continue assisting.
Warm regards,
Webafrica CrewProvide your feedback on BizChat