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Deon S
1 reviews | Active since Jan 2020
25 May 2026, 12:20
Poor service
I am forced to give at least 1 star but really 1 would not even give 1. Their service is just pathetic
Helpful (0)
Replies (15)0
Replies (15)
Webafrica's replyOfficial
25 May 2026, 12:29Hi Deon, We’re sorry to hear that your experience has been so disappointing, and we understand your frustration. This is not the standard of service we aim to deliver. To better understand what went wrong and assist you properly, could you please share a few more details about the issue you experienced? This will help us investigate and work towards a resolution for you. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 12:29
Official
Hi Deon, We’re sorry to hear that your experience has been so disappointing, and we understand your frustration. This is not the standard of service we aim to deliver. To better understand what went wrong and assist you properly, could you please share a few more details about the issue you experienced? This will help us investigate and work towards a resolution for you. Warm regards,
Webafrica Crew
Webafrica Crew
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Deon S's updateReviewer Update
25 May 2026, 12:50Is someone going to call me please. My number is ***
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Deon S's update25 May 2026, 12:50
Reviewer Update
Is someone going to call me please. My number is ***
Webafrica's replyOfficial
25 May 2026, 13:23 Hi Deon, We understand you’d prefer a call regarding this. To make sure the correct team reaches out and is properly prepared to assist you, we’ll first need a bit more context around the issue you’ve been experiencing. This helps us direct your query to the relevant team instead of having you transferred between departments again. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:23
Official
Hi Deon, We understand you’d prefer a call regarding this. To make sure the correct team reaches out and is properly prepared to assist you, we’ll first need a bit more context around the issue you’ve been experiencing. This helps us direct your query to the relevant team instead of having you transferred between departments again. Warm regards,
Webafrica Crew
Webafrica Crew
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Deon S's updateReviewer Update
25 May 2026, 13:27I have tried that with your call centre this morning and on numerous occasions previously and according to them I do not have an account with you. So much for the correct procedure/department. I am actually doing you (webafrica) a favour wanting to bring this to your attention but have no problem ignoring it.
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Deon S's update25 May 2026, 13:27
Reviewer Update
I have tried that with your call centre this morning and on numerous occasions previously and according to them I do not have an account with you. So much for the correct procedure/department. I am actually doing you (webafrica) a favour wanting to bring this to your attention but have no problem ignoring it.
Webafrica's replyOfficial
25 May 2026, 13:38Hi Deon, We understand your frustration, especially if you’ve already attempted to explain the issue multiple times and still haven’t been able to get proper assistance. That kind of experience would understandably leave you feeling ignored and passed around. At the moment, we still don’t have enough context around the actual issue being reported, which makes it difficult for us to identify the correct team or investigate what may have gone wrong previously. Without those details, there’s unfortunately a risk of directing you incorrectly again. We do want to understand the concern you’re trying to raise, and once we have a clearer picture of the issue itself, we’ll be in a better position to assist appropriately. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:38
Official
Hi Deon, We understand your frustration, especially if you’ve already attempted to explain the issue multiple times and still haven’t been able to get proper assistance. That kind of experience would understandably leave you feeling ignored and passed around. At the moment, we still don’t have enough context around the actual issue being reported, which makes it difficult for us to identify the correct team or investigate what may have gone wrong previously. Without those details, there’s unfortunately a risk of directing you incorrectly again. We do want to understand the concern you’re trying to raise, and once we have a clearer picture of the issue itself, we’ll be in a better position to assist appropriately. Warm regards,
Webafrica Crew
Webafrica Crew
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Deon S's updateReviewer Update
25 May 2026, 13:52You are truly not much more help that your agents. They tell me I have no account with webafrica so what info do I need to give you. For what it is worth. My email address i *** and my cell is ***. Find my account and then we can chat further. Please do not get someone to contact me on whatsapp and waste my time once again
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Deon S's update25 May 2026, 13:52
Reviewer Update
You are truly not much more help that your agents. They tell me I have no account with webafrica so what info do I need to give you. For what it is worth. My email address i *** and my cell is ***. Find my account and then we can chat further. Please do not get someone to contact me on whatsapp and waste my time once again
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Deon S's updateReviewer Update
25 May 2026, 13:58This is part of my conversation on whatsapp this morning --- I found the following services on your account, please enter the number for the service that relates to this enquiry.
1. Vumatel Fibre (***)
2. WA Fibre (***)
This in effect acknowledges that I have an account. Then later on the following message -- [12:16, 25/05/2026] Webafrica: Ntombomzi N.: cause when i check on the system,you have no accounts with us,what do you want to do on customer zone?
[12:18, 25/05/2026] Deon Smit: I want to check my balances etc. What is the customer zone for.
[12:20, 25/05/2026] Webafrica: Ntombomzi N.: your service is no longer active,it was cancelled
1. Vumatel Fibre (***)
2. WA Fibre (***)
This in effect acknowledges that I have an account. Then later on the following message -- [12:16, 25/05/2026] Webafrica: Ntombomzi N.: cause when i check on the system,you have no accounts with us,what do you want to do on customer zone?
[12:18, 25/05/2026] Deon Smit: I want to check my balances etc. What is the customer zone for.
[12:20, 25/05/2026] Webafrica: Ntombomzi N.: your service is no longer active,it was cancelled
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Deon S's update25 May 2026, 13:58
Reviewer Update
This is part of my conversation on whatsapp this morning --- I found the following services on your account, please enter the number for the service that relates to this enquiry.
1. Vumatel Fibre (***)
2. WA Fibre (***)
This in effect acknowledges that I have an account. Then later on the following message -- [12:16, 25/05/2026] Webafrica: Ntombomzi N.: cause when i check on the system,you have no accounts with us,what do you want to do on customer zone?
[12:18, 25/05/2026] Deon Smit: I want to check my balances etc. What is the customer zone for.
[12:20, 25/05/2026] Webafrica: Ntombomzi N.: your service is no longer active,it was cancelled
1. Vumatel Fibre (***)
2. WA Fibre (***)
This in effect acknowledges that I have an account. Then later on the following message -- [12:16, 25/05/2026] Webafrica: Ntombomzi N.: cause when i check on the system,you have no accounts with us,what do you want to do on customer zone?
[12:18, 25/05/2026] Deon Smit: I want to check my balances etc. What is the customer zone for.
[12:20, 25/05/2026] Webafrica: Ntombomzi N.: your service is no longer active,it was cancelled
Webafrica's replyOfficial
25 May 2026, 13:58 Hi Deon, We’ve now been able to locate an account linked to the details provided, however there are currently no active services reflecting on the account. This would explain why the teams you previously spoke to were unable to locate an active connection or service profile when checking. We understand your frustration, especially after repeatedly trying to get clarity around this and feeling like you were going in circles without answers. At least we now have a clearer picture of why the confusion occurred on the account lookup side. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:58
Official
Hi Deon, We’ve now been able to locate an account linked to the details provided, however there are currently no active services reflecting on the account. This would explain why the teams you previously spoke to were unable to locate an active connection or service profile when checking. We understand your frustration, especially after repeatedly trying to get clarity around this and feeling like you were going in circles without answers. At least we now have a clearer picture of why the confusion occurred on the account lookup side. Warm regards,
Webafrica Crew
Webafrica Crew
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Deon S's updateReviewer Update
25 May 2026, 14:10OK now for starters I would like to have my dashboard access reinstated.
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Deon S's update25 May 2026, 14:10
Reviewer Update
OK now for starters I would like to have my dashboard access reinstated.
Webafrica's replyOfficial
25 May 2026, 14:17 Hi Deon, Understood. Please try accessing your dashboard via the Customer Zone or the Webafrica app to reinstate your access. If you’re unable to log in or access your account there, please let us know so we can escalate it further for assistance. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 14:17
Official
Hi Deon, Understood. Please try accessing your dashboard via the Customer Zone or the Webafrica app to reinstate your access. If you’re unable to log in or access your account there, please let us know so we can escalate it further for assistance. Warm regards,
Webafrica Crew
Webafrica Crew
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Deon S's updateReviewer Update
25 May 2026, 14:19image.png 146.31 KB
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Deon S's update25 May 2026, 14:19
Reviewer Update
image.png 146.31 KB
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Deon S's updateReviewer Update
25 May 2026, 14:23Is says "No accounts found"
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Deon S's update25 May 2026, 14:23
Reviewer Update
Is says "No accounts found"
Webafrica's replyOfficial
25 May 2026, 14:38Hi Deon, The “No accounts found” message appears because there is currently no active service linked to the details being used. To be able to proceed, you would need to reapply for a new service, as only active services are able to access the Customer Zone or dashboard. Once a new application is completed and activated, your account will be available for use again. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 14:38
Official
Hi Deon, The “No accounts found” message appears because there is currently no active service linked to the details being used. To be able to proceed, you would need to reapply for a new service, as only active services are able to access the Customer Zone or dashboard. Once a new application is completed and activated, your account will be available for use again. Warm regards,
Webafrica Crew
Webafrica Crew
DS
Deon S's updateReviewer Update
25 May 2026, 14:40Never mind. I thought I was wasting my time.
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Deon S's update25 May 2026, 14:40
Reviewer Update
Never mind. I thought I was wasting my time.
Webafrica's replyOfficial
25 May 2026, 14:55 Hi Deon, We’re sorry you feel this way, and we understand your frustration. It’s not our intention to make the process feel like a waste of your time. If you’d still like us to assist, we’re here to help clarify anything or guide you through the next steps. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 14:55
Official
Hi Deon, We’re sorry you feel this way, and we understand your frustration. It’s not our intention to make the process feel like a waste of your time. If you’d still like us to assist, we’re here to help clarify anything or guide you through the next steps. Warm regards,
Webafrica Crew
Webafrica Crew