Poor service

I write this review with a huge disappointment I had trust in WebAfrica and had moved over to them last year in Octoberv2023 due to issues with a previous service provider. Everything worked well we had good coverage throughout the property and no internet connection issues until the 10th of January 2024 the line went down around 3pm or 4pm so I got onto the live chat because there is no call centre. I the get through an agent (Sinovuyo S) at 6:57pm who then informs me I'm a premium client and her won't be able to assist me he then transferred me to another agent (Gcobisa M) at 7:40pm we then went through the eliminations process he then advised me that the fault is on Vumatel side, and he logged a ticket. The next day 11/01/2024 two guys from Vumatel came through the said there as a brakeage on the line due to ants plus the changed the wall router which seemed to fix the problem, they also advised me that the router supp**** by WebAfrica is not compatible for the line I'm paying for and then left after running a few speed test. That afternoon we kept losing signal it would say no internet I had to manually go to the wall router switch in off then on to regain signal. I then got in connect on Sunday the 14/01/2024 with a agent (Warren T) who I found rude I explained to him both the issues and the guys from vumatel were at my property a few days ago (Issue 1- the signal dropping, issue 2- not getting full coverage from the router)I the requested a call back he refused saying they don't do call backs I then told him it's not possible for the only way to communicate to you guys is live chat he the said he would transfer me to someone who could take my call but transferred me to his other profile when I requested a call back again he just transferred me without informing me, i then spoke to a agent(Haakem)who made me run speed test for him and then made it look like the problem was on my side say the cable we using for the router is incorrect when infact WebAfrica provided the cable with router. So I was on the live chat from 8am to 4pm that Sunday with not change to any of the issues I had however i did make a call to the vumatel team who were even happy to send out a team that day however it being a Sunday, I advised them to come the next day which they did. Monday the 15/01/2024 they vumatel guys came through changed the wall router again then went to the sever down the road and then came back ran some speed test and everything work 30 minutes later it started acting up again. Tuesday 16/01/2024 I then called vuma head office they informed that Karan Brijlal logged at ticket with WebAfrica to clear some lease I then got in touch with a agent at WebAfrica (Cameron S) who said no ticket was logged and wanted me to link my laptop to Vuma's wall router via ethernet to run test I then advised hive that I was tired if this back and forth game I would like a call back from management he then took my number and said it will take 48 to 72 hours till I get a call bear in mind this line is used for my business which pays the bills and come end of the month they will debit you on time. Today 17/01/2024 i still have the same problems and i tried connecting the live and I only got through to the android bot.