KM
Kgomotso M
1 reviews | Active since Apr 2019
10 Mar 2026, 21:31
Poor service
I have had connection issues for weeks now. they are busy closing tickets without sorting our speed. we pay our subscription every month and treat us like garbage
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
11 Mar 2026, 08:39Hello Kgomotso. We understand how frustrating it must be to experience ongoing connection issues, especially when you rely on the service and continue paying your subscription each month. It can be very discouraging when problems seem to persist despite raising multiple tickets, and we appreciate you taking the time to share your concerns.
From our side, we can see that there were faults logged for no connectivity, which have since been resolved. Regarding the slower speeds you mentioned, we have provisioned your line in an attempt to improve the connection. Please restart your router and monitor the performance afterwards. It would also help to test the connection with only one device connected to the router, as multiple devices can sometimes consume a large amount of bandwidth and affect overall speeds.
Thank you for bringing this to our attention and for working through these checks. T^
From our side, we can see that there were faults logged for no connectivity, which have since been resolved. Regarding the slower speeds you mentioned, we have provisioned your line in an attempt to improve the connection. Please restart your router and monitor the performance afterwards. It would also help to test the connection with only one device connected to the router, as multiple devices can sometimes consume a large amount of bandwidth and affect overall speeds.
Thank you for bringing this to our attention and for working through these checks. T^
Webafrica's reply11 Mar 2026, 08:39
Official
Hello Kgomotso. We understand how frustrating it must be to experience ongoing connection issues, especially when you rely on the service and continue paying your subscription each month. It can be very discouraging when problems seem to persist despite raising multiple tickets, and we appreciate you taking the time to share your concerns.
From our side, we can see that there were faults logged for no connectivity, which have since been resolved. Regarding the slower speeds you mentioned, we have provisioned your line in an attempt to improve the connection. Please restart your router and monitor the performance afterwards. It would also help to test the connection with only one device connected to the router, as multiple devices can sometimes consume a large amount of bandwidth and affect overall speeds.
Thank you for bringing this to our attention and for working through these checks. T^
From our side, we can see that there were faults logged for no connectivity, which have since been resolved. Regarding the slower speeds you mentioned, we have provisioned your line in an attempt to improve the connection. Please restart your router and monitor the performance afterwards. It would also help to test the connection with only one device connected to the router, as multiple devices can sometimes consume a large amount of bandwidth and affect overall speeds.
Thank you for bringing this to our attention and for working through these checks. T^
KM
Kgomotso M's updateReviewer Update
12 Mar 2026, 21:00As stated above, we have had this issue for weeks now. A technician showed up and advised the issue is not specifically with my line, but the are other houses in my area that are also affected. He also added that the issue is with the main line and the are gonna be other technicians required to fix this. We Can't be paying + R400for coverage that is slower than 4G.
I was also informes via WhatsApp that I would need a laptop to perform a speed test, some of us don't have those resources but do have enough to paid the subscription.
your service has been appualing for the past few weeks and it's absolutely frustrating
I was also informes via WhatsApp that I would need a laptop to perform a speed test, some of us don't have those resources but do have enough to paid the subscription.
your service has been appualing for the past few weeks and it's absolutely frustrating
KM
Kgomotso M's update12 Mar 2026, 21:00
Reviewer Update
As stated above, we have had this issue for weeks now. A technician showed up and advised the issue is not specifically with my line, but the are other houses in my area that are also affected. He also added that the issue is with the main line and the are gonna be other technicians required to fix this. We Can't be paying + R400for coverage that is slower than 4G.
I was also informes via WhatsApp that I would need a laptop to perform a speed test, some of us don't have those resources but do have enough to paid the subscription.
your service has been appualing for the past few weeks and it's absolutely frustrating
I was also informes via WhatsApp that I would need a laptop to perform a speed test, some of us don't have those resources but do have enough to paid the subscription.
your service has been appualing for the past few weeks and it's absolutely frustrating
Webafrica's replyOfficial
13 Mar 2026, 09:09Hello Kgomotso. Thank you for sharing your experience with us. We completely understand how frustrating it must be to pay for a service that isn’t delivering the speeds you expect, especially when it affects your daily use. It’s clear this situation has been inconvenient and stressful for you, and we appreciate you taking the time to provide detailed feedback.
To help Vumatel troubleshoot the issue before logging a fault, we’d like to request a few steps. Please disconnect all devices from your connection, leaving only one device connected. Then, stand directly next to the router and perform three speed tests. Once done, kindly send the results to us via a direct message on Hello Peter. This will allow our team to analyse the data and move forward with the necessary action.
We appreciate your patience while we work with you to resolve this and ensure your service performs as expected.
Warm regards, Webafrica Crew
To help Vumatel troubleshoot the issue before logging a fault, we’d like to request a few steps. Please disconnect all devices from your connection, leaving only one device connected. Then, stand directly next to the router and perform three speed tests. Once done, kindly send the results to us via a direct message on Hello Peter. This will allow our team to analyse the data and move forward with the necessary action.
We appreciate your patience while we work with you to resolve this and ensure your service performs as expected.
Warm regards, Webafrica Crew
Webafrica's reply13 Mar 2026, 09:09
Official
Hello Kgomotso. Thank you for sharing your experience with us. We completely understand how frustrating it must be to pay for a service that isn’t delivering the speeds you expect, especially when it affects your daily use. It’s clear this situation has been inconvenient and stressful for you, and we appreciate you taking the time to provide detailed feedback.
To help Vumatel troubleshoot the issue before logging a fault, we’d like to request a few steps. Please disconnect all devices from your connection, leaving only one device connected. Then, stand directly next to the router and perform three speed tests. Once done, kindly send the results to us via a direct message on Hello Peter. This will allow our team to analyse the data and move forward with the necessary action.
We appreciate your patience while we work with you to resolve this and ensure your service performs as expected.
Warm regards, Webafrica Crew
To help Vumatel troubleshoot the issue before logging a fault, we’d like to request a few steps. Please disconnect all devices from your connection, leaving only one device connected. Then, stand directly next to the router and perform three speed tests. Once done, kindly send the results to us via a direct message on Hello Peter. This will allow our team to analyse the data and move forward with the necessary action.
We appreciate your patience while we work with you to resolve this and ensure your service performs as expected.
Warm regards, Webafrica Crew
KM
Kgomotso M's updateReviewer Update
13 Mar 2026, 13:18As advised by your customer service agent on whatsapp. They mentioned that I would need a laptop to perform a accurate speed test. I don't own a laptop or let alone have someone I could borrow from.
KM
Kgomotso M's update13 Mar 2026, 13:18
Reviewer Update
As advised by your customer service agent on whatsapp. They mentioned that I would need a laptop to perform a accurate speed test. I don't own a laptop or let alone have someone I could borrow from.
Webafrica's replyOfficial
13 Mar 2026, 14:10 Hi Kgomotso,
Thank you for letting us know. We can see that one of our technical support agents is currently connected with your chat session and reviewing your profile. The agent will assist you directly and guide you on the best way forward based on your setup. For reference, your chat session is logged under ***.
Warm regards,
Webafrica Crew
Thank you for letting us know. We can see that one of our technical support agents is currently connected with your chat session and reviewing your profile. The agent will assist you directly and guide you on the best way forward based on your setup. For reference, your chat session is logged under ***.
Warm regards,
Webafrica Crew
Webafrica's reply13 Mar 2026, 14:10
Official
Hi Kgomotso,
Thank you for letting us know. We can see that one of our technical support agents is currently connected with your chat session and reviewing your profile. The agent will assist you directly and guide you on the best way forward based on your setup. For reference, your chat session is logged under ***.
Warm regards,
Webafrica Crew
Thank you for letting us know. We can see that one of our technical support agents is currently connected with your chat session and reviewing your profile. The agent will assist you directly and guide you on the best way forward based on your setup. For reference, your chat session is logged under ***.
Warm regards,
Webafrica Crew
KM
Kgomotso M's updateReviewer Update
15 Mar 2026, 15:05I can't believe that it been weeks and my issue has not been resolved. This is just ridiculous. Your agent has not assisted in anyway. I'm now considering cancelling my subscription
KM
Kgomotso M's update15 Mar 2026, 15:05
Reviewer Update
I can't believe that it been weeks and my issue has not been resolved. This is just ridiculous. Your agent has not assisted in anyway. I'm now considering cancelling my subscription
Webafrica's replyOfficial
16 Mar 2026, 09:07Hi Kgomotso, thank you for sharing your feedback. We understand how frustrating it must be to have your issue unresolved for so long, and we want to help get this sorted as quickly as possible. To move things forward, we will escalate your case to our technical team, who will reach out to you directly to provide the assistance needed and resolve the issue. We appreciate your patience and hope to restore your confidence in our service. Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 09:07
Official
Hi Kgomotso, thank you for sharing your feedback. We understand how frustrating it must be to have your issue unresolved for so long, and we want to help get this sorted as quickly as possible. To move things forward, we will escalate your case to our technical team, who will reach out to you directly to provide the assistance needed and resolve the issue. We appreciate your patience and hope to restore your confidence in our service. Warm regards,
The Webafrica Team
The Webafrica Team
KM
Kgomotso M's updateReviewer Update
01 May 2026, 10:26your service is appalling. Your chat agents have been blatantly lying. it's been days, its been weeks, and its been months and my line has been giving me issues. This is absolutely ridiculous.
KM
Kgomotso M's update01 May 2026, 10:26
Reviewer Update
your service is appalling. Your chat agents have been blatantly lying. it's been days, its been weeks, and its been months and my line has been giving me issues. This is absolutely ridiculous.
Webafrica's replyOfficial
04 May 2026, 15:23Hi Kgomotso,
Thank you for taking the time to share your feedback with us. We understand how frustrating and unacceptable this situation has been, especially given the ongoing issues with your line and the experience you’ve had with our chat support. Being without reliable service for an extended period and feeling misled during the process is understandably upsetting.
We can confirm that a fault was recently logged for the connection being down. If your connection has since been restored, we kindly ask that you send us a direct message on Hello Peter with a brief description of what you are currently experiencing, including any troubleshooting or testing you have done so far, so we can provide further assistance and ensure the issue is properly addressed.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating and unacceptable this situation has been, especially given the ongoing issues with your line and the experience you’ve had with our chat support. Being without reliable service for an extended period and feeling misled during the process is understandably upsetting.
We can confirm that a fault was recently logged for the connection being down. If your connection has since been restored, we kindly ask that you send us a direct message on Hello Peter with a brief description of what you are currently experiencing, including any troubleshooting or testing you have done so far, so we can provide further assistance and ensure the issue is properly addressed.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:23
Official
Hi Kgomotso,
Thank you for taking the time to share your feedback with us. We understand how frustrating and unacceptable this situation has been, especially given the ongoing issues with your line and the experience you’ve had with our chat support. Being without reliable service for an extended period and feeling misled during the process is understandably upsetting.
We can confirm that a fault was recently logged for the connection being down. If your connection has since been restored, we kindly ask that you send us a direct message on Hello Peter with a brief description of what you are currently experiencing, including any troubleshooting or testing you have done so far, so we can provide further assistance and ensure the issue is properly addressed.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating and unacceptable this situation has been, especially given the ongoing issues with your line and the experience you’ve had with our chat support. Being without reliable service for an extended period and feeling misled during the process is understandably upsetting.
We can confirm that a fault was recently logged for the connection being down. If your connection has since been restored, we kindly ask that you send us a direct message on Hello Peter with a brief description of what you are currently experiencing, including any troubleshooting or testing you have done so far, so we can provide further assistance and ensure the issue is properly addressed.
Warm regards,
Webafrica Crew