Poor service
Absolutely shocking service. Agent requested me to do an immediate payment to reconnect my line, which I did. Only to be told by the second agent it shouldn't be done like that I have to wait until Wednesday.
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Replies (1)
Webafrica's replyOfficial
08 Jun 2026, 10:20Hi Eugene,
We understand how frustrating it must be to be given incorrect guidance around your payment, especially when you were trying to get your service reconnected as quickly as possible. Getting consistent and accurate information from the start is essential, and this situation understandably caused confusion.
We can confirm that your EFT payment has reflected on your account, and you should have received an email from our Finance Team requesting a bank account confirmation letter to proceed with the refund where applicable.
In the meantime, to ensure your service can be restored using the correct payment method, you can follow this guide:
https://knowledge.webafrica.co.za/index.php/knowledge-base/vuma-reach-payfast-card-payment-retry/
If you need any further assistance or would like us to stay involved, please feel free to send us a direct message on Hello Peter, and we’ll gladly help take this forward with you.
We remain committed to ensuring your service is restored and your account is aligned correctly going forward.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be given incorrect guidance around your payment, especially when you were trying to get your service reconnected as quickly as possible. Getting consistent and accurate information from the start is essential, and this situation understandably caused confusion.
We can confirm that your EFT payment has reflected on your account, and you should have received an email from our Finance Team requesting a bank account confirmation letter to proceed with the refund where applicable.
In the meantime, to ensure your service can be restored using the correct payment method, you can follow this guide:
https://knowledge.webafrica.co.za/index.php/knowledge-base/vuma-reach-payfast-card-payment-retry/
If you need any further assistance or would like us to stay involved, please feel free to send us a direct message on Hello Peter, and we’ll gladly help take this forward with you.
We remain committed to ensuring your service is restored and your account is aligned correctly going forward.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 10:20
Official
Hi Eugene,
We understand how frustrating it must be to be given incorrect guidance around your payment, especially when you were trying to get your service reconnected as quickly as possible. Getting consistent and accurate information from the start is essential, and this situation understandably caused confusion.
We can confirm that your EFT payment has reflected on your account, and you should have received an email from our Finance Team requesting a bank account confirmation letter to proceed with the refund where applicable.
In the meantime, to ensure your service can be restored using the correct payment method, you can follow this guide:
https://knowledge.webafrica.co.za/index.php/knowledge-base/vuma-reach-payfast-card-payment-retry/
If you need any further assistance or would like us to stay involved, please feel free to send us a direct message on Hello Peter, and we’ll gladly help take this forward with you.
We remain committed to ensuring your service is restored and your account is aligned correctly going forward.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be given incorrect guidance around your payment, especially when you were trying to get your service reconnected as quickly as possible. Getting consistent and accurate information from the start is essential, and this situation understandably caused confusion.
We can confirm that your EFT payment has reflected on your account, and you should have received an email from our Finance Team requesting a bank account confirmation letter to proceed with the refund where applicable.
In the meantime, to ensure your service can be restored using the correct payment method, you can follow this guide:
https://knowledge.webafrica.co.za/index.php/knowledge-base/vuma-reach-payfast-card-payment-retry/
If you need any further assistance or would like us to stay involved, please feel free to send us a direct message on Hello Peter, and we’ll gladly help take this forward with you.
We remain committed to ensuring your service is restored and your account is aligned correctly going forward.
Warm regards,
Webafrica Crew