Poor service

If you never interact with them they're a great service, no downs in my area. 2 weeks ago I placed an upgrade order with them for my fiber line speed. On Monday I used their WhatsApp chat bot (because no contact number exists) and got through to an agent, Arezona, and asked her to check. While on the chat with her my internet went down. It's been 5 days of back and forth between me, 8 different Webafrica agents and Vuma support. Webafrica and Vuma just pass the buck between each other saying it's the other one's problem meanwhile I'm the one suffering through this ridiculous service. Also what exactly do they even do with their "checks" that takes upwards of 30 minutes.

Michael Arezona Wanga Nakululeko Lerato Puseletso Rabia Keenan Lufuno