Poor Service

Can't complain about service because there isn't any. I have been trying to follow up regarding the installation of Fibre inside my unit, I was told to wait another week as the infrastructure provider was still within SLA, which is fine. Another week passed, when I called this morning someone finally answered the phone advising that one of their colleagues indicated on their system that the unit already has a fibre box inside. This is not the case and now I can't get ahold of anyone to rectify this.