Poor Service

I purchased an LTE product Tue, 24 March. Rica was approved and Router was delivered by Thur. However, it has been nearly a week exactly, and this internet is still not running. I have paid and followed all the instructions, troubleshooting, but yet no internet.The router light shows Red, spoke to Francois Damon and William Moss, who have not come back to me to provide a solution, a way forward, or a reason why this is happening - nothing.Most of us work from home, and sometimes we face challenges, but surely I hope that you are not treating all clients the way I have been treated. To add salt to the wound, we are an existing Fibre client with you, and I have just referred my sister to purchase a product with you on the same day as the LTE. If this is the continued experience, I will then be forced to cancel my product and expect a full refund for lack of service provided, and cancel any other products we may have with you.