Poor Service

Since day one, I have had issues with WebAfrica. I cannot believe their poor services. Work on getting more human contact involved so we can get better answers when we have issues????? I mean really. We are paying customers and when we have a query we are directed to a robot on what's app who sends the same message over and over again. Come on man!!! We pay every month with no fail and they quick to deduct, but don't want to even hear from us - lead alone attend to our query