Poor service

Hello I have logged on a fault and fault number is 207110. It's been more or close to two weeks now and I am struggling with the connectivity hence I've already paid for the next month through the voucher yesterday. I always pay on time and my issue is taking long to be solved. Webafrica can you solve this fast hence. Everyone at home can't connect which also results to more costs of buying data for the kids and people we live in the family to use internet. If this can't be solved soon then I would like to try another service provider