Poor Service
This is the most unreliable netwotk ever. I have issue since day one. I signed up paid for thr promotion they took 3+ months to connect..
They gave me an incorrect package
Incorrect Account they had to close and reopen
Incorrect transaction menthos
Incorrect Packages. Two month I had to pay upfront confusing my bills and I paid in Upfront and made it Specific toa an Agent named
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
08 Jun 2026, 16:13Hi Lucille ,
We understand how frustrating it must be to deal with ongoing issues from the start of your service, especially when you expected a smooth and reliable experience. Having repeated problems with your package, account setup, and billing can be overwhelming and understandably impacts your confidence in the service.
This experience has clearly not met the standard of service we strive to deliver, particularly during the sign‑up and onboarding process where everything should be seamless and clearly aligned from the start. We can see that you are currently engaging with an agent who is well positioned to assist with your billing concerns and account alignment, and they remain focused on resolving the discrepancies you’ve experienced.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate setup, billing clarity, and consistent service delivery is a key priority.
If you have any outstanding issues or would like us to take a closer look, please send us a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with ongoing issues from the start of your service, especially when you expected a smooth and reliable experience. Having repeated problems with your package, account setup, and billing can be overwhelming and understandably impacts your confidence in the service.
This experience has clearly not met the standard of service we strive to deliver, particularly during the sign‑up and onboarding process where everything should be seamless and clearly aligned from the start. We can see that you are currently engaging with an agent who is well positioned to assist with your billing concerns and account alignment, and they remain focused on resolving the discrepancies you’ve experienced.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate setup, billing clarity, and consistent service delivery is a key priority.
If you have any outstanding issues or would like us to take a closer look, please send us a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 16:13
Official
Hi Lucille ,
We understand how frustrating it must be to deal with ongoing issues from the start of your service, especially when you expected a smooth and reliable experience. Having repeated problems with your package, account setup, and billing can be overwhelming and understandably impacts your confidence in the service.
This experience has clearly not met the standard of service we strive to deliver, particularly during the sign‑up and onboarding process where everything should be seamless and clearly aligned from the start. We can see that you are currently engaging with an agent who is well positioned to assist with your billing concerns and account alignment, and they remain focused on resolving the discrepancies you’ve experienced.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate setup, billing clarity, and consistent service delivery is a key priority.
If you have any outstanding issues or would like us to take a closer look, please send us a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with ongoing issues from the start of your service, especially when you expected a smooth and reliable experience. Having repeated problems with your package, account setup, and billing can be overwhelming and understandably impacts your confidence in the service.
This experience has clearly not met the standard of service we strive to deliver, particularly during the sign‑up and onboarding process where everything should be seamless and clearly aligned from the start. We can see that you are currently engaging with an agent who is well positioned to assist with your billing concerns and account alignment, and they remain focused on resolving the discrepancies you’ve experienced.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate setup, billing clarity, and consistent service delivery is a key priority.
If you have any outstanding issues or would like us to take a closer look, please send us a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew