POOR SERVICE

I am writing to express my extreme frustration with the level of customer service I have received. My fiber internet connection stopped working, and despite multiple attempts to contact their support team, I have been left waiting for hours, sometimes days, without any resolution. As a paying customer, I expect timely assistance when facing technical issues. Unfortunately, this has not been the case. The lack of communication and responsiveness is unacceptable. I have requested help, but it seems like my concerns are falling on deaf ears. My patience has worn thin, and I am now resorting to leaving a review on Hello Peter to share my experience with others. I urge Web Africa to improve its customer service and prioritize timely support for its users.