KM
Khangwe M
1 reviews | Active since May 2026
19 May 2026, 11:53
Poor Service
PLEASE PLEASE DO NOT opt for Webafrica when considering which ISP to use. The ongoing service is okay but when you have a problem? You are in for a ride. YOU are responsible for troubleshooting a problem and if you are unable to, they will escalate and escalate until you are blue just to avoid dispatching a technician. So sure, the reviews are great on ongoing service but an ISPs efficiency should be judged on how efficiently they resolve a logged fault and they unfortunately will underdeliver.
I have been without internet for a week now being told to restart ,reboot, and troubleshoot using my laptop and when i said it is a work laptop and i cannot keep using it for such due to IT policy, they asked me to borrow one from a neighbour LMAO!!đ€Ł
So just save yourself the headache and opt for a different one because WHEN it fails just forgetđ
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
19 May 2026, 12:05Hi Khangwe, we hear how frustrating and exhausting this experience has been for you, especially being without internet for a week and feeling like youâve been stuck in repeated troubleshooting steps instead of getting a proper resolution. That kind of disruption, particularly when you rely on your connection for work is understandably disruptive and disappointing.When a fault is logged, initial remote checks (like restarts and line tests) are typically done first to rule out simple or network-side issues before a technician is dispatched. However, we do understand that when those steps donât lead to resolution, it can feel like the issue is being dragged out rather than actively fixed, and thatâs not the experience we want you to have.At this stage, weâd like to make sure your specific case is properly reviewed so we can confirm exactly whatâs been done so far and what the next concrete step is, including whether a field technician is required. Please send us a direct message with your account details so we can pull up your fault history and escalate this appropriately with full visibility on the delays youâve experienced.We appreciate you bringing this to our attention, even though the experience has clearly been frustrating, and weâll focus on getting you a clear and actionable resolution path.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 12:05
Official
Hi Khangwe, we hear how frustrating and exhausting this experience has been for you, especially being without internet for a week and feeling like youâve been stuck in repeated troubleshooting steps instead of getting a proper resolution. That kind of disruption, particularly when you rely on your connection for work is understandably disruptive and disappointing.When a fault is logged, initial remote checks (like restarts and line tests) are typically done first to rule out simple or network-side issues before a technician is dispatched. However, we do understand that when those steps donât lead to resolution, it can feel like the issue is being dragged out rather than actively fixed, and thatâs not the experience we want you to have.At this stage, weâd like to make sure your specific case is properly reviewed so we can confirm exactly whatâs been done so far and what the next concrete step is, including whether a field technician is required. Please send us a direct message with your account details so we can pull up your fault history and escalate this appropriately with full visibility on the delays youâve experienced.We appreciate you bringing this to our attention, even though the experience has clearly been frustrating, and weâll focus on getting you a clear and actionable resolution path.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
19 May 2026, 12:49Hi Khangwe, We hear the urgency in your message, especially given that youâve been without internet for a week and are working from home. We understand the pressure this places on you and the added costs youâre currently incurring. We can confirm that this fault has already been logged and the Faults Team is actively working on it. The case is currently in progress with them, and they are investigating the issue to determine the necessary steps to restore your connection. We appreciate your patience while the team continues working on the resolution, and we will remain engaged until there is a confirmed outcome. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 12:49
Official
Hi Khangwe, We hear the urgency in your message, especially given that youâve been without internet for a week and are working from home. We understand the pressure this places on you and the added costs youâre currently incurring. We can confirm that this fault has already been logged and the Faults Team is actively working on it. The case is currently in progress with them, and they are investigating the issue to determine the necessary steps to restore your connection. We appreciate your patience while the team continues working on the resolution, and we will remain engaged until there is a confirmed outcome. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
19 May 2026, 13:14Hi Khangwe,We understand your frustration, and we can see why the repeated updates without a restored connection would feel incredibly frustrating at this point. After a full week offline, especially while working from home, itâs completely reasonable to expect clearer progress and more decisive action.In cases like this, the technical team first needs to complete remote diagnostics and network-side checks before a technician dispatch can be approved, as technician bookings are dependent on the fault findings and the network providerâs troubleshooting process. We do understand, however, that from your side it feels like the issue has already gone beyond basic remote troubleshooting.Your concern regarding a technician dispatch has been noted, and the ongoing fault remains actively with the Faults Team for further handling and review based on the continued downtime. We are continuing to follow up on the matter and pushing for progress toward resolution rather than repeated troubleshooting loops.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 13:14
Official
Hi Khangwe,We understand your frustration, and we can see why the repeated updates without a restored connection would feel incredibly frustrating at this point. After a full week offline, especially while working from home, itâs completely reasonable to expect clearer progress and more decisive action.In cases like this, the technical team first needs to complete remote diagnostics and network-side checks before a technician dispatch can be approved, as technician bookings are dependent on the fault findings and the network providerâs troubleshooting process. We do understand, however, that from your side it feels like the issue has already gone beyond basic remote troubleshooting.Your concern regarding a technician dispatch has been noted, and the ongoing fault remains actively with the Faults Team for further handling and review based on the continued downtime. We are continuing to follow up on the matter and pushing for progress toward resolution rather than repeated troubleshooting loops.Warm regards,
Webafrica Crew
Webafrica Crew
KM
Khangwe M's updateReviewer Update
20 May 2026, 09:02********** service, still the same story today âtechnicians will be in touchâ just different agents telling me. I can almost 100% predict the responses each time i follow up now, i know the troubleshooting procedure off by heart due to how many times I was told to do it by multiple agents.
Given a choice, please donât opt for this ISP, or Vuma as the FNO. You will be left in the dark incurring internet costs whilst having an active fibre subscription.
Since this is probably going to go on till the next payment date, i wonder if they will discontinue my internet whilst the line is inactive? Like would i need to pay yet i have no access to the internet? Let me just buckle up
Given a choice, please donât opt for this ISP, or Vuma as the FNO. You will be left in the dark incurring internet costs whilst having an active fibre subscription.
Since this is probably going to go on till the next payment date, i wonder if they will discontinue my internet whilst the line is inactive? Like would i need to pay yet i have no access to the internet? Let me just buckle up
KM
Khangwe M's update20 May 2026, 09:02
Reviewer Update
********** service, still the same story today âtechnicians will be in touchâ just different agents telling me. I can almost 100% predict the responses each time i follow up now, i know the troubleshooting procedure off by heart due to how many times I was told to do it by multiple agents.
Given a choice, please donât opt for this ISP, or Vuma as the FNO. You will be left in the dark incurring internet costs whilst having an active fibre subscription.
Since this is probably going to go on till the next payment date, i wonder if they will discontinue my internet whilst the line is inactive? Like would i need to pay yet i have no access to the internet? Let me just buckle up
Given a choice, please donât opt for this ISP, or Vuma as the FNO. You will be left in the dark incurring internet costs whilst having an active fibre subscription.
Since this is probably going to go on till the next payment date, i wonder if they will discontinue my internet whilst the line is inactive? Like would i need to pay yet i have no access to the internet? Let me just buckle up
Webafrica's replyOfficial
20 May 2026, 09:37Fault ref# WA***
Hi Khangwe,
We see that our tech support team managed to connect to your chat sessions and assisted with the Vodacom connection issue directly. We can confirm that the matter was logged with the relevant teams for further investigation to resolve and restore your connection ASAP. You will continue to receive fault updates directly via SMS.
We are truly sorry for the inconvenience this has caused and are doing our best to get the connection back up and running with no further delays.
Warm regards,
Webafrica Crew
Hi Khangwe,
We see that our tech support team managed to connect to your chat sessions and assisted with the Vodacom connection issue directly. We can confirm that the matter was logged with the relevant teams for further investigation to resolve and restore your connection ASAP. You will continue to receive fault updates directly via SMS.
We are truly sorry for the inconvenience this has caused and are doing our best to get the connection back up and running with no further delays.
Warm regards,
Webafrica Crew
Webafrica's reply20 May 2026, 09:37
Official
Fault ref# WA***
Hi Khangwe,
We see that our tech support team managed to connect to your chat sessions and assisted with the Vodacom connection issue directly. We can confirm that the matter was logged with the relevant teams for further investigation to resolve and restore your connection ASAP. You will continue to receive fault updates directly via SMS.
We are truly sorry for the inconvenience this has caused and are doing our best to get the connection back up and running with no further delays.
Warm regards,
Webafrica Crew
Hi Khangwe,
We see that our tech support team managed to connect to your chat sessions and assisted with the Vodacom connection issue directly. We can confirm that the matter was logged with the relevant teams for further investigation to resolve and restore your connection ASAP. You will continue to receive fault updates directly via SMS.
We are truly sorry for the inconvenience this has caused and are doing our best to get the connection back up and running with no further delays.
Warm regards,
Webafrica Crew
KM
Khangwe M's updateReviewer Update
20 May 2026, 09:45In those chat sessions you will clearly be able to SEE that NO ONE is effectively assisting. If we troubleshoot the same way numerous time across a week that surely should signal to staff that a technician needs to be dispatched?
In those same chats, you can also SEE that multiple faults were logged for the same fault because YOUR TEAM kept closing them despite the issue not being resolved.
I do not know what ASAP means because it has literally been a week, geez! I even had to resort to pleading for assistance on hellopeter??
So i do not need apologies, i need reconnection to my line because if i did not have money to pay, my line would not be kept active with my apologies.
In those same chats, you can also SEE that multiple faults were logged for the same fault because YOUR TEAM kept closing them despite the issue not being resolved.
I do not know what ASAP means because it has literally been a week, geez! I even had to resort to pleading for assistance on hellopeter??
So i do not need apologies, i need reconnection to my line because if i did not have money to pay, my line would not be kept active with my apologies.
KM
Khangwe M's update20 May 2026, 09:45
Reviewer Update
In those chat sessions you will clearly be able to SEE that NO ONE is effectively assisting. If we troubleshoot the same way numerous time across a week that surely should signal to staff that a technician needs to be dispatched?
In those same chats, you can also SEE that multiple faults were logged for the same fault because YOUR TEAM kept closing them despite the issue not being resolved.
I do not know what ASAP means because it has literally been a week, geez! I even had to resort to pleading for assistance on hellopeter??
So i do not need apologies, i need reconnection to my line because if i did not have money to pay, my line would not be kept active with my apologies.
In those same chats, you can also SEE that multiple faults were logged for the same fault because YOUR TEAM kept closing them despite the issue not being resolved.
I do not know what ASAP means because it has literally been a week, geez! I even had to resort to pleading for assistance on hellopeter??
So i do not need apologies, i need reconnection to my line because if i did not have money to pay, my line would not be kept active with my apologies.
KM
Khangwe M's updateReviewer Update
21 May 2026, 13:37We are on day 2 now. Still no feedback or agent that called me. The fault is apparently with Vodacom but when i contact Vodacom they claim to not know anything about the fault since WebAfrica is the service provider.
Geez guys!? Like is it that difficult to fix a problem, rather not offer the service if you know that you cannot fix it or will blame someone else if there is a fault.
I am just being pushed from one agent to the next, relaying the same story.
Let this be a testament to the type if service to expect from WebAfrica.
Geez guys!? Like is it that difficult to fix a problem, rather not offer the service if you know that you cannot fix it or will blame someone else if there is a fault.
I am just being pushed from one agent to the next, relaying the same story.
Let this be a testament to the type if service to expect from WebAfrica.
KM
Khangwe M's update21 May 2026, 13:37
Reviewer Update
We are on day 2 now. Still no feedback or agent that called me. The fault is apparently with Vodacom but when i contact Vodacom they claim to not know anything about the fault since WebAfrica is the service provider.
Geez guys!? Like is it that difficult to fix a problem, rather not offer the service if you know that you cannot fix it or will blame someone else if there is a fault.
I am just being pushed from one agent to the next, relaying the same story.
Let this be a testament to the type if service to expect from WebAfrica.
Geez guys!? Like is it that difficult to fix a problem, rather not offer the service if you know that you cannot fix it or will blame someone else if there is a fault.
I am just being pushed from one agent to the next, relaying the same story.
Let this be a testament to the type if service to expect from WebAfrica.
KM
Khangwe M's updateReviewer Update
21 May 2026, 13:37Lol let me guess, they are still working on it? Sure guys
KM
Khangwe M's update21 May 2026, 13:37
Reviewer Update
Lol let me guess, they are still working on it? Sure guys
Webafrica's replyOfficial
21 May 2026, 14:10 Hi Khangwe, We understand your frustration, especially after waiting this long without the level of communication and progress you expected. Repeating the same issue across multiple interactions while still not having a working service is understandably exhausting. At this stage, the matter has already been logged for further investigation, and our team is still awaiting feedback from the relevant network side regarding the fault currently affecting the service. We understand this delay has impacted your confidence in the process, however the issue does remain open and under active investigation while the necessary feedback is being awaited. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 14:10
Official
Hi Khangwe, We understand your frustration, especially after waiting this long without the level of communication and progress you expected. Repeating the same issue across multiple interactions while still not having a working service is understandably exhausting. At this stage, the matter has already been logged for further investigation, and our team is still awaiting feedback from the relevant network side regarding the fault currently affecting the service. We understand this delay has impacted your confidence in the process, however the issue does remain open and under active investigation while the necessary feedback is being awaited. Warm regards,
Webafrica Crew
Webafrica Crew