Poor service

I moved to a new address and arranged for Octotel to come install a fibre box. Installation was done but the internet was not working and spent the whole of 30 Sep afternoon and 1 Oct morning trying to get my issue resolved with no joy.

Their support agents are supposedly working from home - understandable but what is baffling is why they cannot be reached via call or their "super handy watsapp line".

I had initially terminated my contract with them after seeing that I was being overcharged and could get the same thing, at a cheaper price, with another ISP. Agreed to stay after they offered a price match and now deeply regret that decision as they will likely try to charge me a R1.7k fee for terminating after Octotel came to do the installation, even though the installation clearly is not working.

Service is beyond poor and I would not recommend to anyone.