ADSF
Andre Da Silva Faria
1 reviews | Active since Jul 2019
05 May 2026, 12:28
Poor Service
WebAfrica why is it so difficult to cancel a service?
One minute you speaking to someone on the live chat and as soon as you mention that you wish to cancel due to financial difficulties then **** no one responds and the conversation gets cancelled.
This is very frustrating and very poor.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
05 May 2026, 12:35Hi Andre, we understand your frustration, especially when you’re trying to cancel due to financial difficulties and feel like communication drops off mid-conversation. That’s not the experience we want for you at all, and we hear how stressful this has been. We’ve now requested our Retentions team to reach out to you directly to assist with your cancellation request and ensure it is handled properly from start to finish. They will engage with you to confirm the details and help process this in line with your request. We appreciate your patience while this is being picked up, and we’ll ensure it is followed through. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 12:35
Official
Hi Andre, we understand your frustration, especially when you’re trying to cancel due to financial difficulties and feel like communication drops off mid-conversation. That’s not the experience we want for you at all, and we hear how stressful this has been. We’ve now requested our Retentions team to reach out to you directly to assist with your cancellation request and ensure it is handled properly from start to finish. They will engage with you to confirm the details and help process this in line with your request. We appreciate your patience while this is being picked up, and we’ll ensure it is followed through. Warm regards,
Webafrica Crew
Webafrica Crew