Poor service

I am extremely frustrated with your service.

I took this account through Vumatel last month on pre paid. A voucher was created for me to pay the account. Today i tried communicating with your people Thisidiso on your chat. He says i need to go into a store to create a voucher in order to use easy pay.

I asked him why is that as it was created for me last month. He cannot answer. He rather tells me it will take a calendar month notice to cancel and re apply for the service to change the payment method. How do you guys treat paying customers like this? Why can the agent not create the voucher as it was done last month. Is this going to be a problem every month?

Nobody explained to me that i would be required to go to a store every month to create a voucher to use easy pay. Why are you guys not disclosing this to customers?

Please provide feedback.