poor service
<p>My hosting was moved from JCW hosting over to WEBAFRICA hosting and i have had the worst service ever.</p> <p>The people working at webafrica are not helpfull at all. They are the wort people too talk to over the phone. They have a live chat that neva works on there website and its annoying trying to use it. They neva answer the phones and there is never a manager or senior manager available to speake to.</p> <p>My reseller hosting has been giving me issues since they took over it and while in the transition period moving us over from JCW to webafrica i have had major down time. Webafrica refuses to compensate me for the downtime. I keep complaining and now they wan me to supply them with reference, so i asked for te call records and only to be told i cant get it and they will have to request for it but not sure. Y record conversations we you cannot supply the record wen its needed.</p> <p>Currently they have suspended my hosting and i have quiet a few domains that i host and all are down. I told them untill yje investigation is complete please unsuspend the hosting and they said they want payment. Im not gonna pay for terrible service. They need to fix this.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your domain name or customer code in your email to us - so we are able to investigate and call you to support asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your domain name or customer code in your email to us - so we are able to investigate and call you to support asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah