POOR SERVICE

Hi there I have been struggling to make a payment using the payment link by vuma this month. I then contact webafrica yesterday and Lebohang M suggested different payment methods like easypay and going to the store like boxer. I went to boxer which is closest to me and they told me they no longer work with vuma. I also tried to register on easypay pay but it wouldn't let me. This morning I reached out to webafrica and Asanda N was my agent and I requested a debit order arrangement hence I've been struggling with the other methods. She sent me a new link which I tried and still gave me a error message. I mentioned to her that I've been trying to make a payment using the link since I received a payment notice which was 10days ago I work from home and I need to make a payment by today hence tomorrow my internet will expire. Asanda N then took me back and forth on paying on easy pay and going to stores . I told her how it didn't work for me and I request a debit order arrangement. Asanda N then ignored my request a d told me to try the link later ""*Asanda N.*: Due to high volume of people using the link system tends to be slow therefore please try the link later"" I asked what happens if I try later and still receive the same problem. She told me to reach out again if I'm receiving the same problem. I proceed to ask for a debit order arrangement hence it's more convenient for me at the moment considering the situation. (I have always made payments using their payment link and never had this issue) . Asanda N then tells me a debit order arrangement can't be done. I obviously asked her why and her response was ""*Asanda N.*: Here you do not use different payments method it messes with the system you have been not debited in years meaning debit is not in for you"" . I want to be able to make a payment at the comfort of my home and not have to stand in ques to make a payment