Poor service

I have struggled with this company to get re connected because of an admin mistake they made when i app**** for fibre. They wrongfully gave my isp line to my neighbours but billed me on my adress. Eventually after 1 month of having a active line they suggested that i cancel my subscription so that it can be rectified by them with frogfoot. It is now 23 days and this matter is still pending even though i follow up with them everyday. Somewhere something is not right because this should not take this long to rectify