Poor service

I'm so disappointed I'm trying to make payment since Thursday! I work from home so funds go into FNB account then I transferred to my Capitec or I do a deposit at my bank.The transaction is saying pay R5 everytime I try to pay I called every number to webafrica no help so unfortunately I get unfriendly staff ,no Assistance what's so ever I can't work without WiFi 😭 I will change my WiFi once I get my quotes no problem but dealing with a robot on what'sapp who can't help me is terrible! I don't know who is going to refund me all my R5 I was charged the amount is saying R0.00 I need billing to change it R399 Is that so hard???? I'm so upset I called and spoke to Mandisa and Craige they work from home who can't help me but they work for webafrica imagine ! It's so disappointing . I'm chatting to a robotic system who tells me to retry with no change.