JN
Jacob N
1 reviews | Active since Jun 2014
25 May 2026, 13:03
Poor service
I spent one hour 10 minutes with 3 non human agents to be given the info I needed. Webafrica is wasting peoples time with the bot “agents”.
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
25 May 2026, 13:07Hi Jacob, We’re sorry to hear about the time you’ve spent trying to get the information you needed, especially after such a long interaction. That’s not the experience we want for you at all. Please send us a private message with more details of your query, so we can have the relevant support team review it properly and assist you directly without further delay. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:07
Official
Hi Jacob, We’re sorry to hear about the time you’ve spent trying to get the information you needed, especially after such a long interaction. That’s not the experience we want for you at all. Please send us a private message with more details of your query, so we can have the relevant support team review it properly and assist you directly without further delay. Warm regards,
Webafrica Crew
Webafrica Crew
JN
Jacob N's updateReviewer Update
25 May 2026, 13:13I have been on your bot agent for over an hour trying to get my new fiber line activated. The open serve technician said that the routers are normally pre configured. And should be plug and play. It took one plus hours for your bot agent to inform that it takes 48 hours to activate the fiber line.
The other request was that my lte line get cancelled when the fiber is up and working.
It seems like a profound waste of time to go round in circles with agent bots and not get to the issue.
The other request was that my lte line get cancelled when the fiber is up and working.
It seems like a profound waste of time to go round in circles with agent bots and not get to the issue.
JN
Jacob N's update25 May 2026, 13:13
Reviewer Update
I have been on your bot agent for over an hour trying to get my new fiber line activated. The open serve technician said that the routers are normally pre configured. And should be plug and play. It took one plus hours for your bot agent to inform that it takes 48 hours to activate the fiber line.
The other request was that my lte line get cancelled when the fiber is up and working.
It seems like a profound waste of time to go round in circles with agent bots and not get to the issue.
The other request was that my lte line get cancelled when the fiber is up and working.
It seems like a profound waste of time to go round in circles with agent bots and not get to the issue.
Webafrica's replyOfficial
25 May 2026, 13:27Hi Jacob, We understand your frustration, especially after spending so much time trying to get assistance, only to later be advised about the activation timeframe. That kind of back-and-forth is understandably frustrating when you’re expecting a straightforward setup process. We can confirm that your activation query has now been escalated to our Openserve team to assist with the fibre line provisioning and activation process. Your request regarding the LTE cancellation linked to the fibre activation has also been noted. We appreciate your patience while the activation is being completed on the network side. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:27
Official
Hi Jacob, We understand your frustration, especially after spending so much time trying to get assistance, only to later be advised about the activation timeframe. That kind of back-and-forth is understandably frustrating when you’re expecting a straightforward setup process. We can confirm that your activation query has now been escalated to our Openserve team to assist with the fibre line provisioning and activation process. Your request regarding the LTE cancellation linked to the fibre activation has also been noted. We appreciate your patience while the activation is being completed on the network side. Warm regards,
Webafrica Crew
Webafrica Crew
JN
Jacob N's updateReviewer Update
25 May 2026, 13:32Thank you for this response
Just for clarity open serve did their job perfectly- there is no issue on their side.
The activation is entirely web Africas responsibility.
As is the ridiculous automation process to try save yourselves time.
I look forward to using my fiber as doc as it is activated.
And for the lte line to be cancelled at that time
Thank you
Just for clarity open serve did their job perfectly- there is no issue on their side.
The activation is entirely web Africas responsibility.
As is the ridiculous automation process to try save yourselves time.
I look forward to using my fiber as doc as it is activated.
And for the lte line to be cancelled at that time
Thank you
JN
Jacob N's update25 May 2026, 13:32
Reviewer Update
Thank you for this response
Just for clarity open serve did their job perfectly- there is no issue on their side.
The activation is entirely web Africas responsibility.
As is the ridiculous automation process to try save yourselves time.
I look forward to using my fiber as doc as it is activated.
And for the lte line to be cancelled at that time
Thank you
Just for clarity open serve did their job perfectly- there is no issue on their side.
The activation is entirely web Africas responsibility.
As is the ridiculous automation process to try save yourselves time.
I look forward to using my fiber as doc as it is activated.
And for the lte line to be cancelled at that time
Thank you
Webafrica's replyOfficial
25 May 2026, 13:36Hi Jacob,Thank you for the clarification, and we understand your point regarding the distinction between the Openserve installation and the Webafrica activation process. We can see how the delay and the automated support journey added to the frustration when you were simply trying to get the service activated and ready to use.Your fibre activation and LTE cancellation requests remain in progress on our side, and we understand you’re eager to have the fibre service fully active as soon as possible.We appreciate your patience while this final part of the process is being completed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:36
Official
Hi Jacob,Thank you for the clarification, and we understand your point regarding the distinction between the Openserve installation and the Webafrica activation process. We can see how the delay and the automated support journey added to the frustration when you were simply trying to get the service activated and ready to use.Your fibre activation and LTE cancellation requests remain in progress on our side, and we understand you’re eager to have the fibre service fully active as soon as possible.We appreciate your patience while this final part of the process is being completed.Warm regards,
Webafrica Crew
Webafrica Crew
JN
Jacob N's updateReviewer Update
27 May 2026, 14:30Yet again another frustrating session with your bot
It took on hour to get to a point to almost cancelling my lte as I now have fiber
This bot/ agentic system is slow and frustrating
I requested a manager to cam me after my last frustration- no manager call back
Poor show web Africa
It took on hour to get to a point to almost cancelling my lte as I now have fiber
This bot/ agentic system is slow and frustrating
I requested a manager to cam me after my last frustration- no manager call back
Poor show web Africa
JN
Jacob N's update27 May 2026, 14:30
Reviewer Update
Yet again another frustrating session with your bot
It took on hour to get to a point to almost cancelling my lte as I now have fiber
This bot/ agentic system is slow and frustrating
I requested a manager to cam me after my last frustration- no manager call back
Poor show web Africa
It took on hour to get to a point to almost cancelling my lte as I now have fiber
This bot/ agentic system is slow and frustrating
I requested a manager to cam me after my last frustration- no manager call back
Poor show web Africa
Webafrica's replyOfficial
27 May 2026, 14:56 Hi Jacob,
We understand how frustrating this experience has been, especially when what should have been a straightforward LTE cancellation turned into a long and exhausting process. Spending that much time trying to complete a simple request, while already feeling disappointed from a previous unresolved callback request, would understandably leave a very negative impression.Your LTE service has now been cancelled successfully. We also hear your concerns regarding the responsiveness of the support journey and the lack of follow-through on the requested manager callback. Feedback like this is important because it highlights where the experience is creating unnecessary effort and frustration for customers.Now that your fibre service is active, the LTE cancellation itself has been completed, so there should be no further billing linked to that LTE package going forward according to the cancellation process.We appreciate you taking the time to raise this honestly, even after such a frustrating interaction.Warm regards,
Webafrica Crew
We understand how frustrating this experience has been, especially when what should have been a straightforward LTE cancellation turned into a long and exhausting process. Spending that much time trying to complete a simple request, while already feeling disappointed from a previous unresolved callback request, would understandably leave a very negative impression.Your LTE service has now been cancelled successfully. We also hear your concerns regarding the responsiveness of the support journey and the lack of follow-through on the requested manager callback. Feedback like this is important because it highlights where the experience is creating unnecessary effort and frustration for customers.Now that your fibre service is active, the LTE cancellation itself has been completed, so there should be no further billing linked to that LTE package going forward according to the cancellation process.We appreciate you taking the time to raise this honestly, even after such a frustrating interaction.Warm regards,
Webafrica Crew
Webafrica's reply27 May 2026, 14:56
Official
Hi Jacob,
We understand how frustrating this experience has been, especially when what should have been a straightforward LTE cancellation turned into a long and exhausting process. Spending that much time trying to complete a simple request, while already feeling disappointed from a previous unresolved callback request, would understandably leave a very negative impression.Your LTE service has now been cancelled successfully. We also hear your concerns regarding the responsiveness of the support journey and the lack of follow-through on the requested manager callback. Feedback like this is important because it highlights where the experience is creating unnecessary effort and frustration for customers.Now that your fibre service is active, the LTE cancellation itself has been completed, so there should be no further billing linked to that LTE package going forward according to the cancellation process.We appreciate you taking the time to raise this honestly, even after such a frustrating interaction.Warm regards,
Webafrica Crew
We understand how frustrating this experience has been, especially when what should have been a straightforward LTE cancellation turned into a long and exhausting process. Spending that much time trying to complete a simple request, while already feeling disappointed from a previous unresolved callback request, would understandably leave a very negative impression.Your LTE service has now been cancelled successfully. We also hear your concerns regarding the responsiveness of the support journey and the lack of follow-through on the requested manager callback. Feedback like this is important because it highlights where the experience is creating unnecessary effort and frustration for customers.Now that your fibre service is active, the LTE cancellation itself has been completed, so there should be no further billing linked to that LTE package going forward according to the cancellation process.We appreciate you taking the time to raise this honestly, even after such a frustrating interaction.Warm regards,
Webafrica Crew
JN
Jacob N's updateReviewer Update
27 May 2026, 15:23Unfortunately while all send to be resolved at the surface. I am fully aware that I am dealing with an Ai in these discussions. I don’t think that any feedback is being forwarded to the human management in this organization.
This is why I still want to speak to a human manager.
I was told by your “ agent that it would be 48 hours”
I’m still waiting well over 48 hours later
Poor show
This is why I still want to speak to a human manager.
I was told by your “ agent that it would be 48 hours”
I’m still waiting well over 48 hours later
Poor show
JN
Jacob N's update27 May 2026, 15:23
Reviewer Update
Unfortunately while all send to be resolved at the surface. I am fully aware that I am dealing with an Ai in these discussions. I don’t think that any feedback is being forwarded to the human management in this organization.
This is why I still want to speak to a human manager.
I was told by your “ agent that it would be 48 hours”
I’m still waiting well over 48 hours later
Poor show
This is why I still want to speak to a human manager.
I was told by your “ agent that it would be 48 hours”
I’m still waiting well over 48 hours later
Poor show
Webafrica's replyOfficial
27 May 2026, 15:37 Hi Jacob,
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly. We will review your profile and address your concerns directly.
Warm regards,
Webafrica Crew
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly. We will review your profile and address your concerns directly.
Warm regards,
Webafrica Crew
Webafrica's reply27 May 2026, 15:37
Official
Hi Jacob,
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly. We will review your profile and address your concerns directly.
Warm regards,
Webafrica Crew
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly. We will review your profile and address your concerns directly.
Warm regards,
Webafrica Crew
JN
Jacob N's updateReviewer Update
27 May 2026, 15:39This is why I know this is an AI
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
JN
Jacob N's update27 May 2026, 15:39
Reviewer Update
This is why I know this is an AI
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
Webafrica's replyOfficial
27 May 2026, 15:41 Hi Jacob,
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly.
Warm regards,
Webafrica Crew
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly.
Warm regards,
Webafrica Crew
Webafrica's reply27 May 2026, 15:41
Official
Hi Jacob,
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly.
Warm regards,
Webafrica Crew
We have arranged for our onboarding team to make contact to ensure the Openserve service is set up correctly.
Warm regards,
Webafrica Crew
JN
Jacob N's updateReviewer Update
27 May 2026, 15:42This is why I know this is an AI
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
JN
Jacob N's update27 May 2026, 15:42
Reviewer Update
This is why I know this is an AI
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
THE ISSUE IS WITH WEBAFRICA
NOT OPEN SERVE
I WANT TO SPEAK TO A HUMAN MANAGER AS I WAS PROMISED ON MONDAY ( within 48 hours)
JN
Jacob N's updateReviewer Update
27 May 2026, 15:44I wish to speak to a human manager not on boarding services
Webafrica has wasted 3 hours of my time and I want to hear if a human understands this frustration
I’m not interested in being pushed from one bot agent to another
Shocking
Webafrica has wasted 3 hours of my time and I want to hear if a human understands this frustration
I’m not interested in being pushed from one bot agent to another
Shocking
JN
Jacob N's update27 May 2026, 15:44
Reviewer Update
I wish to speak to a human manager not on boarding services
Webafrica has wasted 3 hours of my time and I want to hear if a human understands this frustration
I’m not interested in being pushed from one bot agent to another
Shocking
Webafrica has wasted 3 hours of my time and I want to hear if a human understands this frustration
I’m not interested in being pushed from one bot agent to another
Shocking