Poor Service

Really Poor Service from a Como any as Big as Webafrica.

I have made payment to them 2 Weeks ago and still was not connected and assisted, i have even contacted them via they Whatsapp channel for Assiaatcne to only find out that they are saying they cannot locate my payment, I contacted my Bank that investigated and said that payment was made to them and they have even Banked it, My bank has even given the Relevant details for the payment with the Reference number for them, Gave them all details and Proof and now they saying that they logged a call with Vumatel to find the missing payment, Contacted Vumatel and they say there is nothing from they side can be done as i have paid Webafica, All i ask them is for a letter stating the payment has not been received or Simply refund me, Yet they make me go in Circles and this is more then 24 to 48hr and also i have been getting ignored on they Whatsapp channel i have all chats with them and how Poor service they give