POOR SERVICE

On the 3rd of June I was advised that my new fiber service with web Africa has been activated and all I needed to do is wait for the router and plug it in to connect. I received my router on the 3rd of June however I have NOT connected since receiving the router. On the 13th of June I was debited, mind you for a service that till date (11 June) I am still unable to use. I have spoken to multiple agents on WhatsApp, and we have done the SAME TROUBLESHOOTING STEPS at least 100 times but I am STILL NOT CONNECTED. I have reached out to Web Africa on twitter and Facebook and keep asking to be contacted but no one is bothered. Frogfoot sent out their technician yesterday and I was advised that the issue requires WEBAFRICA to send out their technician which I have advised web Africa via twitter but all I was told is that someone will contact me (which I am STILL waiting). I have had the absolute worst experience with the customer service, and no one seems have any sense of urgency in resolving my problem nor are there bothered to actual assist me. I have paid for this service which is what is irritating and frustrating me the most so I don't understand why I'm not being assisted as I should be. It has come to a point whereby I am going to cancel and request my refund because I cannot keep begging for assistance like this. I've had enough and I don't know which other platform I can escalate this too because I can't seem to be able to contact anyone at Web Africa and neither is anyone bothered with getting in contact with me to help.