Poor service

Their support choose not to respond for hours on end & keep clients waiting with no response or choose to close chats off before helping to resolve your issue.

*Amanda Nqwena*: Hi Nathaniel Tracey, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation.

That is response I get after waiting for an hour for an agent to respond to me.