Poor service

My father has paid for the vuma outreach fibre which is currently taking place in Soshanguve. Vuma signed him up with Webafrica, he paid R399.00 and the installation was done on the 30/04/2021 and to date he is still waiting for the activation. Webafrica's customer service is so poor, he called, sent watsapp messages till to date he hasn;t received any help. He asked for them to cancel. We are still waiting for them to cancel and refund and we can't make follow ups as we are communicating with faceless people who responds to the whatsapp after 3 hours.