Poor Service

I don't know what kind of customer service training webafrica offer their stuff members. The most annoying part about this, is that on the 27th of July 2022, that was last week Tuesday I paid my Fibre account and now 04 August 2022 I wake up to a message that my account has been suspended due to none payment. I've been sending messages since 7h00 and now it's 08h27 still there is no response.