1 reviews | Active since Sept 2011
Poor response
Since the 18/03/2015, after my account was suspended for a R140.58 ,i have mail and ask to just give me a detail account brake down. By the way i have paid that! as requested.<br> <br> Ever since this experience a hostile,bad non reply service attitude surface!!.<br> I have logged a complaint about a faulty ADSL line, *** 200315. on 27/03/2015.<br> <br> On Monday 23/03/2015 at 10h18 i received a call from tel: *** and a person by the name Kevin in form me that Telkom was at my home,and i was not present. But i was not informed.<br> I have checked my cctv system and could not find any evidence,of the claimed statement.<br> <br> Web Africa display a truly,in fact an extreme bad attitude,to me as a client.<br> Why do you deviate from problems??,by ignoring it? I only ask about a billing problem now all of this!<br> <br> If WebAfrica don't want my business,tell me straight up,that i can move it to somebody who service clients.!<br> <br> No senior,or manager even try to phone resolve any thing!<br> <br> This is the worst i have experience.<br> <br> <br> <br> <br> <br>
We would like to sincerely apologise for the way your queries were handled by our guys and it's quite embarrassing to hear that you received a terrible service from us.
As per the feedback received, our guys escalated this issue to Telkom to resolve and Telkom did assign a technician to work on your line and you have confirmed that this issue has been resolved.
We really hope that you are happy with this resolution in spite of the time it took to get resolved. If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
Best regards,
We would like to sincerely apologise for the way your queries were handled by our guys and it's quite embarrassing to hear that you received a terrible service from us.
As per the feedback received, our guys escalated this issue to Telkom to resolve and Telkom did assign a technician to work on your line and you have confirmed that this issue has been resolved.
We really hope that you are happy with this resolution in spite of the time it took to get resolved. If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
Best regards,
