Poor, poor support services.

Within 2 months of receiving my LTE router, it became faulty. Now this is where the story begins... Firstly, the company is quick to take sales calls (no waiting time), but when a support call is made, you can expect 10min + waiting time (this was confirmed over numerous days, at different times). Secondly, when I was finally assisted and instructed that a new router would be delivered to me, I found that the router (with a broken seal on the box) was previously used, so obviously second hand. To confirm my suspicions, I found another sim card already in the newly delivered router. Even though I inserted my own allocated Webafrica sim card, I repeatedly got "incorrect password" messages every time I would try to connect using the password noted on the router (obviously the previous user changed the password). This is where I am at in this struggle to receive the service for which I pay every month... (I would like to add, that it seems as if the wheels completely fell off the bus when Webafrica changes from Cell C to Telkom. I have received, on multiple occasions, emails either noting my cancellation or instruction to return their router). Regretting the day I signed up. Stay away.