Poor poor service to new customers

I have been unable to converse with any agent and or manager to discuss my inability to use your product. I expect a call on Monday morning before I publish my full concerns. I would have avoided doing this had I had a contact number for anyone in your organisation but it appears that thsi is not the friendly way you do things. 'We're so excited that you chose us... now it's our mission to make you glad you did too' You are kidding right!?????