POOR POOR SERVICE, NO COMMUNICATION!

I write this with complete frustration and disappointment in Webafrica and Frogfoot services.

I have been with Webafrica for over three years and I recently moved to a new home at the end of February. The home that I moved into already had a fiber line installed.

I was advised by a consultant that I would have to move to Frogfoot and the installation plus activation of my services would take 7-10 working days. My order was received on the 27th of February and to this day, not a single person has contacted me.

I have called, chatted with agents on Whatsapp, and each time I get told to wait for a phone call. I have literally been in contact with a Webafrica agent every single day and I have multiple reference numbers available. They all promise to escalate my query then I never hear from anyone again.

This is extremely frustrating, and unprofessional and it is hindering my ability to work or even stream TV and other internet services. I have wasted lots of money buying data and airtime just so that I can stay connected.

This morning I again spoke to someone in Sales who promised to pass this on and call me back - no one has come back.

I do not understand how you run a business like this.

Will someone get hold of me and kindly explain what I need to do to actually get fiber in my home? All my attempts to reach out and seek help have failed.