Poor poor service. Call centre via Whatsapp

Very frustrated with service representative. I explained my problem and then explained that I followed the the basic connection problem resolution procedures. Service rep told me to hard reset my device (as if I am a complete idiot.... I mean surely by this time the guy could have figured out that I know my ****). I doubly enquired if this is necessary, because setting up my network again will take about 2 hours. So the service rep confirmed.... To which I did it.... I kid you not.... As completed the hard reset he sure as hell sent me a message that the service in our complex is down. Two hours later and I am back up again.... Two hours of productivity gone.... Come on... And to make it worse... Do you think I find a complaints section on the website?