GS
Gavin S
1 reviews | Active since Jul 2019
12 Sept 2026, 11:23
Poor poor poor service
Openserve came at 8h00 this morning. I have been on hold with Web Africa since 8h30 and the Openserve technician is still here. Poor service, very disappointed!
Helpful (0)
Replies (14)0
Replies (14)
Webafrica's replyOfficial
14 Sept 2026, 09:43Hi Gavin,
We understand how frustrating it must have been to have an Openserve technician onsite while you were trying to get assistance and still be left waiting for support. This is certainly not how we want our customers to feel when reaching out for help. We're pleased to see that you have since received assistance regarding the matter. However, recognise that your overall experience fell short.Please be assured that your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to ensuring that you and all our customers receive the attention, communication, and assistance they deserve when reaching out to us.If there's anything further you'd like us to assist with, please feel free to continue engaging with us via direct message, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to have an Openserve technician onsite while you were trying to get assistance and still be left waiting for support. This is certainly not how we want our customers to feel when reaching out for help. We're pleased to see that you have since received assistance regarding the matter. However, recognise that your overall experience fell short.Please be assured that your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to ensuring that you and all our customers receive the attention, communication, and assistance they deserve when reaching out to us.If there's anything further you'd like us to assist with, please feel free to continue engaging with us via direct message, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:43
Official
Hi Gavin,
We understand how frustrating it must have been to have an Openserve technician onsite while you were trying to get assistance and still be left waiting for support. This is certainly not how we want our customers to feel when reaching out for help. We're pleased to see that you have since received assistance regarding the matter. However, recognise that your overall experience fell short.Please be assured that your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to ensuring that you and all our customers receive the attention, communication, and assistance they deserve when reaching out to us.If there's anything further you'd like us to assist with, please feel free to continue engaging with us via direct message, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to have an Openserve technician onsite while you were trying to get assistance and still be left waiting for support. This is certainly not how we want our customers to feel when reaching out for help. We're pleased to see that you have since received assistance regarding the matter. However, recognise that your overall experience fell short.Please be assured that your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to ensuring that you and all our customers receive the attention, communication, and assistance they deserve when reaching out to us.If there's anything further you'd like us to assist with, please feel free to continue engaging with us via direct message, and we'll gladly help.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
14 Sept 2026, 10:01The Openserve Technician was at my house from 8 - 11. I had to call him again after I only received feedback from you at 13h07 (Nearly 5 hours later), and had to pay him additional, As an apology, you can compensate me by giving me one month free, as that is what I lost due to your bad customer service. Please let me know how you would like to proceed.
GS
Gavin S's update14 Sept 2026, 10:01
Reviewer Update
The Openserve Technician was at my house from 8 - 11. I had to call him again after I only received feedback from you at 13h07 (Nearly 5 hours later), and had to pay him additional, As an apology, you can compensate me by giving me one month free, as that is what I lost due to your bad customer service. Please let me know how you would like to proceed.
Webafrica's replyOfficial
14 Sept 2026, 14:09Hi Gavin,
We understand how frustrating this experience must have been, particularly having to coordinate with the Openserve technician yourself, wait longer than expected for feedback, and incur additional costs in the process. We can appreciate the inconvenience this caused and why you've been left disappointed with your overall experience.
While we understand your request, our focus at this stage is on ensuring that we learn from this experience and improve the service we provide going forward. We recognise that the communication, responsiveness, and support you received did not meet the standard we strive for, and we take that feedback seriously.
Please be assured that your review has been shared with our Service Quality Team for review and improvement. We are committed to using feedback such as yours to strengthen our processes, improve communication, and ensure that customers receive timely updates, clear guidance, and the level of support they deserve when reaching out to us.
Warm regards,
Webafrica Crew
We understand how frustrating this experience must have been, particularly having to coordinate with the Openserve technician yourself, wait longer than expected for feedback, and incur additional costs in the process. We can appreciate the inconvenience this caused and why you've been left disappointed with your overall experience.
While we understand your request, our focus at this stage is on ensuring that we learn from this experience and improve the service we provide going forward. We recognise that the communication, responsiveness, and support you received did not meet the standard we strive for, and we take that feedback seriously.
Please be assured that your review has been shared with our Service Quality Team for review and improvement. We are committed to using feedback such as yours to strengthen our processes, improve communication, and ensure that customers receive timely updates, clear guidance, and the level of support they deserve when reaching out to us.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 14:09
Official
Hi Gavin,
We understand how frustrating this experience must have been, particularly having to coordinate with the Openserve technician yourself, wait longer than expected for feedback, and incur additional costs in the process. We can appreciate the inconvenience this caused and why you've been left disappointed with your overall experience.
While we understand your request, our focus at this stage is on ensuring that we learn from this experience and improve the service we provide going forward. We recognise that the communication, responsiveness, and support you received did not meet the standard we strive for, and we take that feedback seriously.
Please be assured that your review has been shared with our Service Quality Team for review and improvement. We are committed to using feedback such as yours to strengthen our processes, improve communication, and ensure that customers receive timely updates, clear guidance, and the level of support they deserve when reaching out to us.
Warm regards,
Webafrica Crew
We understand how frustrating this experience must have been, particularly having to coordinate with the Openserve technician yourself, wait longer than expected for feedback, and incur additional costs in the process. We can appreciate the inconvenience this caused and why you've been left disappointed with your overall experience.
While we understand your request, our focus at this stage is on ensuring that we learn from this experience and improve the service we provide going forward. We recognise that the communication, responsiveness, and support you received did not meet the standard we strive for, and we take that feedback seriously.
Please be assured that your review has been shared with our Service Quality Team for review and improvement. We are committed to using feedback such as yours to strengthen our processes, improve communication, and ensure that customers receive timely updates, clear guidance, and the level of support they deserve when reaching out to us.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
14 Sept 2026, 14:16So you are just willing that due to your bad customer service that I take the loss, instead of taking anything on yourself? In that case, now that Openserve is sorted, it will be easy for me to find a better ISP. Please send me a cancellation form. If that is the service level and accountability level I am working with, then we are definitely not a fit.
GS
Gavin S's update14 Sept 2026, 14:16
Reviewer Update
So you are just willing that due to your bad customer service that I take the loss, instead of taking anything on yourself? In that case, now that Openserve is sorted, it will be easy for me to find a better ISP. Please send me a cancellation form. If that is the service level and accountability level I am working with, then we are definitely not a fit.
Webafrica's replyOfficial
14 Sept 2026, 14:37Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 14:37
Official
Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
14 Sept 2026, 15:02Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 15:02
Official
Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
16 Sept 2026, 11:09It has now been 3 days with no feedback.
Please send me a cancellation form.
If this is the level of customer service, I want a different ISP.
Please send me a cancellation form.
If this is the level of customer service, I want a different ISP.
GS
Gavin S's update16 Sept 2026, 11:09
Reviewer Update
It has now been 3 days with no feedback.
Please send me a cancellation form.
If this is the level of customer service, I want a different ISP.
Please send me a cancellation form.
If this is the level of customer service, I want a different ISP.
Webafrica's replyOfficial
16 Sept 2026, 11:26Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 11:26
Official
Hi Gavin,
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged for our Retention team to get in touch to discuss your concerns and assist you directly with the next steps ASAP.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
16 Sept 2026, 11:38You have been saying this since Monday morning.
GS
Gavin S's update16 Sept 2026, 11:38
Reviewer Update
You have been saying this since Monday morning.
Webafrica's replyOfficial
16 Sept 2026, 12:01Hi Gavin
Our Retentions team will call the account holder directly to verify information and to discuss the way forward.
Warm regards,
Webafrica Crew
Our Retentions team will call the account holder directly to verify information and to discuss the way forward.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 12:01
Official
Hi Gavin
Our Retentions team will call the account holder directly to verify information and to discuss the way forward.
Warm regards,
Webafrica Crew
Our Retentions team will call the account holder directly to verify information and to discuss the way forward.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
16 Sept 2026, 12:07Please give a time. Thanks!
GS
Gavin S's update16 Sept 2026, 12:07
Reviewer Update
Please give a time. Thanks!
Webafrica's replyOfficial
16 Sept 2026, 12:40Hello Gavin
Our teams confirmed contact made with the account holder already earlier today.
Warm regards,
Webafrica Crew
Our teams confirmed contact made with the account holder already earlier today.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 12:40
Official
Hello Gavin
Our teams confirmed contact made with the account holder already earlier today.
Warm regards,
Webafrica Crew
Our teams confirmed contact made with the account holder already earlier today.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
16 Sept 2026, 13:30Will you please give my partner a call again. She was in a rush and told me she did not have time to explain the issue. Thanks.
GS
Gavin S's update16 Sept 2026, 13:30
Reviewer Update
Will you please give my partner a call again. She was in a rush and told me she did not have time to explain the issue. Thanks.
Webafrica's replyOfficial
16 Sept 2026, 13:44Hi Gavin,We understand. We’ve noted your request for your partner to be contacted again, as she was unable to provide all the details during the earlier call.We’ll have the relevant team review the request and assist with the necessary follow-up.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:44
Official
Hi Gavin,We understand. We’ve noted your request for your partner to be contacted again, as she was unable to provide all the details during the earlier call.We’ll have the relevant team review the request and assist with the necessary follow-up.Warm regards,
Webafrica Crew
Webafrica Crew