Poor Poor Poor Customer Service

I've had it. One agent stays my line is activated and ready. The other says I need a router. You speak to a BOT, until you get through to a human, and then you are very quickly dismissed. It takes a day to get through to that human by the way! Who answers their phones quickly? SALES!!!!! That's right - hook them and then leave them to blead. What happened? I'm an old client of yours. Your service used to be great!