Poor / no service from Webafrica

On Thusday 30th April my internet stopped working. I contacted Webafrica via their wattsapp line as I was having no joy on any of the support line contact numbers. The following day I was contacted on the app but the agent was not able to do anything to get my internet up and running again.He told me that the issue was escalated to their technical department. Its now been 9 days and no further feedback from them. They gladly accepted my debit order payment for a service Im not receiving. I Will be changing my ISP as soon as possible.Im truely disgusted with the level of service received. Resident, Newton Park, Port Elizabeth.