dS
dennis S
1 reviews | Active since Jan 2012
19 Mar 2026, 16:14
Poor network support
I run an online business and we have no network since this morning till now. Web Africa support for is only available on WhatsApp support. As such there is no accountability. The service ethic no follow up. Very frustrating.
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Replies (3)dS
dennis S's updateReviewer Update
19 Mar 2026, 16:14contact me on ***
dS
dennis S's update19 Mar 2026, 16:14
Reviewer Update
contact me on ***
Webafrica's replyOfficial
19 Mar 2026, 16:46Hi Dennis, we completely understand how frustrating it must be to experience network issues, especially when running an online business. Your concerns about accountability and follow-up are valid, and your feedback is appreciated.
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
Best regards,
Webafrica's reply19 Mar 2026, 16:46
Official
Hi Dennis, we completely understand how frustrating it must be to experience network issues, especially when running an online business. Your concerns about accountability and follow-up are valid, and your feedback is appreciated.
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
Best regards,
Webafrica's replyOfficial
19 Mar 2026, 16:46 Hi Dennis, we completely understand how frustrating it must be to experience network issues, especially when running an online business. Your concerns about accountability and follow-up are valid, and your feedback is appreciated.
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
Best regards,
Webafrica's reply19 Mar 2026, 16:46
Official
Hi Dennis, we completely understand how frustrating it must be to experience network issues, especially when running an online business. Your concerns about accountability and follow-up are valid, and your feedback is appreciated.
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
At this moment, we do not see any reported outages in your area. To help restore your connection, please try restarting your router. If the connection remains down after doing so, kindly confirm the status of each light on your Octotel ONT/router. This information will help the team determine the best way forward to get your service restored as quickly as possible.
If further assistance is required, please send a direct message on Hello Peter so the team can provide personalised support promptly.
Thank you for your patience while this is being addressed. Your feedback is important in helping improve the support experience.
Kind regards,
Webafrica Team
Best regards,