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Navin D
1 reviews | Active since Jan 2024
09 Apr 2026, 15:29
Poor long service
I have app**** for internet and wi fi about 7 days ago - they delivered the modem but still nobody assisting me to hook up my modem for internet
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
09 Apr 2026, 15:46Hello Navin. Thank you for letting us know, and we completely understand how frustrating it must be to have the modem but not be able to get online. Waiting for assistance when you’ve already taken the steps to set up your service can be really inconvenient.We can confirm that one of our agents connected with you on WhatsApp 18 minutes ago and has already reviewed your Openserve order. An urgent follow-up request has been logged with our Openserve activations team, and they will provide updates directly once the service is fully activated across all relevant systems (***).In the meantime, if you need guidance with connecting your modem, our support team can walk you through the setup step by step via WhatsApp. Live Chat or via private message on this platform. Please keep an eye out for the activation confirmation email, and once received, your service should be fully operational.
We’re here to make sure your internet and WiFi are up and running as smoothly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply09 Apr 2026, 15:46
Official
Hello Navin. Thank you for letting us know, and we completely understand how frustrating it must be to have the modem but not be able to get online. Waiting for assistance when you’ve already taken the steps to set up your service can be really inconvenient.We can confirm that one of our agents connected with you on WhatsApp 18 minutes ago and has already reviewed your Openserve order. An urgent follow-up request has been logged with our Openserve activations team, and they will provide updates directly once the service is fully activated across all relevant systems (***).In the meantime, if you need guidance with connecting your modem, our support team can walk you through the setup step by step via WhatsApp. Live Chat or via private message on this platform. Please keep an eye out for the activation confirmation email, and once received, your service should be fully operational.
We’re here to make sure your internet and WiFi are up and running as smoothly as possible.
Warm regards,
Webafrica Crew
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Navin D's updateReviewer Update
09 Apr 2026, 15:51you guys taking 25 minutes to answer your phones - my airtime is now finished - i had to cut the call after 25 minutes
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Navin D's update09 Apr 2026, 15:51
Reviewer Update
you guys taking 25 minutes to answer your phones - my airtime is now finished - i had to cut the call after 25 minutes
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Navin D's updateReviewer Update
10 Apr 2026, 11:26Hi. The Openserve person did not come at 8.30am today as promised. This is really not on
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Navin D's update10 Apr 2026, 11:26
Reviewer Update
Hi. The Openserve person did not come at 8.30am today as promised. This is really not on
Webafrica's replyOfficial
10 Apr 2026, 11:44Hello Navin,
Thank you for bringing this to our attention. We understand how disappointing and inconvenient it is when a technician does not arrive at the scheduled time, especially after you were expecting the installation to go ahead this morning. This is not the experience we aim to provide.
We will be requesting the team that handles Openserve installations to urgently follow up on this matter and provide you with feedback via email as soon as possible.
If you need any further assistance in the meantime, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for bringing this to our attention. We understand how disappointing and inconvenient it is when a technician does not arrive at the scheduled time, especially after you were expecting the installation to go ahead this morning. This is not the experience we aim to provide.
We will be requesting the team that handles Openserve installations to urgently follow up on this matter and provide you with feedback via email as soon as possible.
If you need any further assistance in the meantime, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 11:44
Official
Hello Navin,
Thank you for bringing this to our attention. We understand how disappointing and inconvenient it is when a technician does not arrive at the scheduled time, especially after you were expecting the installation to go ahead this morning. This is not the experience we aim to provide.
We will be requesting the team that handles Openserve installations to urgently follow up on this matter and provide you with feedback via email as soon as possible.
If you need any further assistance in the meantime, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for bringing this to our attention. We understand how disappointing and inconvenient it is when a technician does not arrive at the scheduled time, especially after you were expecting the installation to go ahead this morning. This is not the experience we aim to provide.
We will be requesting the team that handles Openserve installations to urgently follow up on this matter and provide you with feedback via email as soon as possible.
If you need any further assistance in the meantime, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
ND
Navin D's updateReviewer Update
10 Apr 2026, 12:28This is not true - your Bot is saying for the last hour they are trying to connect me to an agent
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Navin D's update10 Apr 2026, 12:28
Reviewer Update
This is not true - your Bot is saying for the last hour they are trying to connect me to an agent
Webafrica's replyOfficial
10 Apr 2026, 12:50 Hello Navin,
We understand your concern and the frustration this situation is causing.
We have received confirmation from the Openserve team that a technician has arrived at the premises and is currently on-site to assist with the installation.
If you require any further assistance, please send us a direct message on Hello Peter with a brief description of your query, and we’ll be happy to help.
Warm regards,
Webafrica Crew
We understand your concern and the frustration this situation is causing.
We have received confirmation from the Openserve team that a technician has arrived at the premises and is currently on-site to assist with the installation.
If you require any further assistance, please send us a direct message on Hello Peter with a brief description of your query, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 12:50
Official
Hello Navin,
We understand your concern and the frustration this situation is causing.
We have received confirmation from the Openserve team that a technician has arrived at the premises and is currently on-site to assist with the installation.
If you require any further assistance, please send us a direct message on Hello Peter with a brief description of your query, and we’ll be happy to help.
Warm regards,
Webafrica Crew
We understand your concern and the frustration this situation is causing.
We have received confirmation from the Openserve team that a technician has arrived at the premises and is currently on-site to assist with the installation.
If you require any further assistance, please send us a direct message on Hello Peter with a brief description of your query, and we’ll be happy to help.
Warm regards,
Webafrica Crew
ND
Navin D's updateReviewer Update
10 Apr 2026, 12:56This is not true - nobody is here - please ask them to call me Navin ***
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Navin D's update10 Apr 2026, 12:56
Reviewer Update
This is not true - nobody is here - please ask them to call me Navin ***
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Navin D's updateReviewer Update
10 Apr 2026, 13:02The technician Bhengu from Telkom said the address is wrong and he asked to change the address: The correct address is 10 Moorland Road, Sherbourne Estate, Unit 49. Please change and send Bhengu back. His number is ***
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Navin D's update10 Apr 2026, 13:02
Reviewer Update
The technician Bhengu from Telkom said the address is wrong and he asked to change the address: The correct address is 10 Moorland Road, Sherbourne Estate, Unit 49. Please change and send Bhengu back. His number is ***
Webafrica's replyOfficial
10 Apr 2026, 14:47Hello Navin,
Thank you for reaching out and providing us with an update. We understand how important it is to get this corrected so that your installation can proceed without further delays.
We have notified the relevant team to urgently assist with following up with Openserve to update the address and arrange for the technician to return.
If you need any further assistance, please feel free to send a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for reaching out and providing us with an update. We understand how important it is to get this corrected so that your installation can proceed without further delays.
We have notified the relevant team to urgently assist with following up with Openserve to update the address and arrange for the technician to return.
If you need any further assistance, please feel free to send a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 14:47
Official
Hello Navin,
Thank you for reaching out and providing us with an update. We understand how important it is to get this corrected so that your installation can proceed without further delays.
We have notified the relevant team to urgently assist with following up with Openserve to update the address and arrange for the technician to return.
If you need any further assistance, please feel free to send a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for reaching out and providing us with an update. We understand how important it is to get this corrected so that your installation can proceed without further delays.
We have notified the relevant team to urgently assist with following up with Openserve to update the address and arrange for the technician to return.
If you need any further assistance, please feel free to send a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew