zZ
zandile Z
1 reviews | Active since Dec 2016
04 May 2026, 10:05
Poor ISP and customer services
Ive been querying the same thing since friday with no help , their untrained staff decided after debiting my account to disconnect my services. After several attempts to get help . suddenly no one is around to assist . either cancell the services or reconnect URGENTLY !!!
Helpful (0)
Replies (11)0
Replies (11)
Webafrica's replyOfficial
04 May 2026, 10:46Hello Zandile.
We hear how frustrating and disruptive this has been, especially having your service disconnected after a debit and then struggling to get consistent help since Friday. Being left without clear support when you just need either a reconnection or cancellation understandably creates urgency and frustration.
We can confirm that a reconnection request has been logged for your Metrofibre service under ***, and an urgent follow-up has been raised to prioritise restoring your connection as quickly as possible. To give you clarity, reconnection on Metrofibre lines requires coordination with the network to re-enable the service profile after a disconnect event, which is why we’ve escalated this directly rather than routing you through standard queues again.
We’re actively following this up and will continue to push for a resolution on your behalf. Please keep your router and ONT powered on so the service can come back online immediately once the network release is completed. We’ll keep you updated as soon as there is movement, and we’re staying with this until you either have your service restored or a confirmed resolution is in place.
Warm regards,
Webafrica Crew
We hear how frustrating and disruptive this has been, especially having your service disconnected after a debit and then struggling to get consistent help since Friday. Being left without clear support when you just need either a reconnection or cancellation understandably creates urgency and frustration.
We can confirm that a reconnection request has been logged for your Metrofibre service under ***, and an urgent follow-up has been raised to prioritise restoring your connection as quickly as possible. To give you clarity, reconnection on Metrofibre lines requires coordination with the network to re-enable the service profile after a disconnect event, which is why we’ve escalated this directly rather than routing you through standard queues again.
We’re actively following this up and will continue to push for a resolution on your behalf. Please keep your router and ONT powered on so the service can come back online immediately once the network release is completed. We’ll keep you updated as soon as there is movement, and we’re staying with this until you either have your service restored or a confirmed resolution is in place.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply04 May 2026, 10:46
Official
Hello Zandile.
We hear how frustrating and disruptive this has been, especially having your service disconnected after a debit and then struggling to get consistent help since Friday. Being left without clear support when you just need either a reconnection or cancellation understandably creates urgency and frustration.
We can confirm that a reconnection request has been logged for your Metrofibre service under ***, and an urgent follow-up has been raised to prioritise restoring your connection as quickly as possible. To give you clarity, reconnection on Metrofibre lines requires coordination with the network to re-enable the service profile after a disconnect event, which is why we’ve escalated this directly rather than routing you through standard queues again.
We’re actively following this up and will continue to push for a resolution on your behalf. Please keep your router and ONT powered on so the service can come back online immediately once the network release is completed. We’ll keep you updated as soon as there is movement, and we’re staying with this until you either have your service restored or a confirmed resolution is in place.
Warm regards,
Webafrica Crew
We hear how frustrating and disruptive this has been, especially having your service disconnected after a debit and then struggling to get consistent help since Friday. Being left without clear support when you just need either a reconnection or cancellation understandably creates urgency and frustration.
We can confirm that a reconnection request has been logged for your Metrofibre service under ***, and an urgent follow-up has been raised to prioritise restoring your connection as quickly as possible. To give you clarity, reconnection on Metrofibre lines requires coordination with the network to re-enable the service profile after a disconnect event, which is why we’ve escalated this directly rather than routing you through standard queues again.
We’re actively following this up and will continue to push for a resolution on your behalf. Please keep your router and ONT powered on so the service can come back online immediately once the network release is completed. We’ll keep you updated as soon as there is movement, and we’re staying with this until you either have your service restored or a confirmed resolution is in place.
Warm regards,
Webafrica Crew
Best regards,
zZ
zandile Z's updateReviewer Update
05 May 2026, 15:40When can i expect to be reconnected i cannot go a whole week without fibre as ive stated i work remotly full time
zZ
zandile Z's update05 May 2026, 15:40
Reviewer Update
When can i expect to be reconnected i cannot go a whole week without fibre as ive stated i work remotly full time
Webafrica's replyOfficial
05 May 2026, 16:03Profile - W***
Hello Zandile.
We see that our agents are actively working on the reconnection. To assist, we have logged an urgent follow-up with the Metrofibre activations team and requested an update on the reconnection status. We will contunue to be here for you for any further udpates via private message.
Warm regards,
Webafrica Crew
Hello Zandile.
We see that our agents are actively working on the reconnection. To assist, we have logged an urgent follow-up with the Metrofibre activations team and requested an update on the reconnection status. We will contunue to be here for you for any further udpates via private message.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply05 May 2026, 16:03
Official
Profile - W***
Hello Zandile.
We see that our agents are actively working on the reconnection. To assist, we have logged an urgent follow-up with the Metrofibre activations team and requested an update on the reconnection status. We will contunue to be here for you for any further udpates via private message.
Warm regards,
Webafrica Crew
Hello Zandile.
We see that our agents are actively working on the reconnection. To assist, we have logged an urgent follow-up with the Metrofibre activations team and requested an update on the reconnection status. We will contunue to be here for you for any further udpates via private message.
Warm regards,
Webafrica Crew
Best regards,
zZ
zandile Z's updateReviewer Update
05 May 2026, 16:23May i have a confirmed turnaround time? I cannot wait for Metrofibres standard turn around time for reconnection.
zZ
zandile Z's update05 May 2026, 16:23
Reviewer Update
May i have a confirmed turnaround time? I cannot wait for Metrofibres standard turn around time for reconnection.
Webafrica's replyOfficial
05 May 2026, 16:38 Hi Zandile, We understand your urgency, especially as you’re looking for a clear timeframe for reconnection. At this stage, we’re not able to provide a confirmed turnaround time as the reconnection is dependent on feedback and completion from the Metrofibre activations team. We’ve already escalated and requested an urgent update from them to speed up the process. We will share feedback with you as soon as we receive an update from the team handling the reconnection. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply05 May 2026, 16:38
Official
Hi Zandile, We understand your urgency, especially as you’re looking for a clear timeframe for reconnection. At this stage, we’re not able to provide a confirmed turnaround time as the reconnection is dependent on feedback and completion from the Metrofibre activations team. We’ve already escalated and requested an urgent update from them to speed up the process. We will share feedback with you as soon as we receive an update from the team handling the reconnection. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
zZ
zandile Z's updateReviewer Update
05 May 2026, 16:57 but there is no ticket logged from Webafrica ?
zZ
zandile Z's update05 May 2026, 16:57
Reviewer Update
but there is no ticket logged from Webafrica ?
Webafrica's replyOfficial
06 May 2026, 11:28Hi Zandile,
Thank you for coming back to us and for raising this concern.
We’ve checked on our side and can confirm that Metrofibre has reactivated the service. To restore connectivity, please restart your router and then test for internet access. This restart is required to allow the connection to re‑establish fully.
If you need any further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for raising this concern.
We’ve checked on our side and can confirm that Metrofibre has reactivated the service. To restore connectivity, please restart your router and then test for internet access. This restart is required to allow the connection to re‑establish fully.
If you need any further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply06 May 2026, 11:28
Official
Hi Zandile,
Thank you for coming back to us and for raising this concern.
We’ve checked on our side and can confirm that Metrofibre has reactivated the service. To restore connectivity, please restart your router and then test for internet access. This restart is required to allow the connection to re‑establish fully.
If you need any further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for raising this concern.
We’ve checked on our side and can confirm that Metrofibre has reactivated the service. To restore connectivity, please restart your router and then test for internet access. This restart is required to allow the connection to re‑establish fully.
If you need any further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Best regards,
zZ
zandile Z's updateReviewer Update
07 May 2026, 09:37Good day ,
I did restart my router and i still dont have internet sevices, I also wanted to ask am i going to be compensated for the days ive spent without fibre ?
I did restart my router and i still dont have internet sevices, I also wanted to ask am i going to be compensated for the days ive spent without fibre ?
zZ
zandile Z's update07 May 2026, 09:37
Reviewer Update
Good day ,
I did restart my router and i still dont have internet sevices, I also wanted to ask am i going to be compensated for the days ive spent without fibre ?
I did restart my router and i still dont have internet sevices, I also wanted to ask am i going to be compensated for the days ive spent without fibre ?
Webafrica's replyOfficial
07 May 2026, 11:25Hi Zandile, thanks for letting us know, it helps to know you’ve already done a router restart and the service is still not coming back. Before looking at escalation or next steps, could you just confirm what you’re seeing on your side right now? For example:
Webafrica Crew
- Are any lights showing on your router/ONT (especially LOS or PON)?
- Is the WiFi connecting but showing “no internet”, or is there no connection at all?
- When did the issue first start?
Webafrica Crew
Best regards,
Webafrica's reply07 May 2026, 11:25
Official
Hi Zandile, thanks for letting us know, it helps to know you’ve already done a router restart and the service is still not coming back. Before looking at escalation or next steps, could you just confirm what you’re seeing on your side right now? For example:
Webafrica Crew
- Are any lights showing on your router/ONT (especially LOS or PON)?
- Is the WiFi connecting but showing “no internet”, or is there no connection at all?
- When did the issue first start?
Webafrica Crew
Best regards,
zZ
zandile Z's updateReviewer Update
08 May 2026, 12:08All sorted now thanks
zZ
zandile Z's update08 May 2026, 12:08
Reviewer Update
All sorted now thanks
Webafrica's replyOfficial
08 May 2026, 12:22Hi Zandile,
Thank you for the update and for your patience while this was being worked through. We’re really glad to hear that everything has now been sorted and appreciate you bearing with us during the process.
Warm regards,
Webafrica Crew
Thank you for the update and for your patience while this was being worked through. We’re really glad to hear that everything has now been sorted and appreciate you bearing with us during the process.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply08 May 2026, 12:22
Official
Hi Zandile,
Thank you for the update and for your patience while this was being worked through. We’re really glad to hear that everything has now been sorted and appreciate you bearing with us during the process.
Warm regards,
Webafrica Crew
Thank you for the update and for your patience while this was being worked through. We’re really glad to hear that everything has now been sorted and appreciate you bearing with us during the process.
Warm regards,
Webafrica Crew
Best regards,