Poor Internet and unacceptable support services

I am based in Jhb South and have been recently shopping for fribre internet and I then went for WebAfrica which was my worst decision EVER!

I had initially chose a 4mbps connection but it was so poor then I upgraded for 20Mbps and its exactly the same.

It's so annoying that I have to spend about 20% of my time since last month calling WebAfrica and I am still to be assisted. If one goes for the "ChatLive" option, shame, it doesnt exist and forever busy.

My advise to potential new internet clients, look everywhere else but WebAfrica.

I have invested so much on my security upgrade after recent high number of incidents in our area but I am still as good as nothing as I am internet depended and I have also invested a lot into home entertainment hoping to cut cost on the ever increasing DStv costs but it have infact trippled my cost as I have to pay for the services not rendered, phone calls, time, frustrations as well as other mess from WebAfrica.

in short: 1. the internet is forever not available 2. when available is of poor quality and speed. 3. I am subscribed for 20Mbps but I hardly reach 4Mbps 4. when you call, you have have more than R100 airtime and about 2 hours of nonsense 5. Online support- doesn't exist, forever busy 6. Email support- ignored 7. month end they want their money in full.

Anyone who has a great fibre experiance, please halla, your internet provider will get new client.